Developer Center - New Sandbox Account Sign Up - Service Disruption

Update timeline

1. investigating Apr 03, 2026, 02:21 AM UTC

   Cybersource is aware of an issue that is currently affecting developer center in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants cannot create sandbox accounts and may delay testing & Go live. Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. monitoring Apr 03, 2026, 08:45 AM UTC

   The issue affecting develop center in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and users are now able to create sandbox accounts as normal. Reported Start Time:03 April 2026, 00:05 GMT Reported End Time: TBC Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #:EPS-37229

3. investigating Apr 03, 2026, 09:32 AM UTC

   Cybersource is aware of an issue that is currently affecting developer center in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants cannot create sandbox accounts and may delay testing & Go live. Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37229

4. investigating Apr 03, 2026, 08:13 PM UTC

   Cybersource is aware of an issue that is currently affecting developer center in our Sandbox/Testing Environment. We continue investigating the cause and working urgently to resolve the issue. As a workaround, merchants may create test merchants within "Portfolio Management" in the Cybersource Business Center if needed. Impact: Merchants cannot create sandbox accounts and may delay testing & Go live. Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37229

5. resolved Apr 06, 2026, 04:46 PM UTC

   The issue affecting the developer center in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 03 April 2026, 00:05 GMT Reported End Time: 06 April 2026, 15:00 GMT Impact: Customers are now able to create sandbox accounts as normal. Some customers’ e-mail links may have expired and will need to start the process over again. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:EPS-37299

6. postmortem Apr 08, 2026, 08:29 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10479)