Cybersource Outage History

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Cybersource had 65 outages in the last 2 years totaling 772h 42m of downtime — averaging 2.7 incidents per month.

There were 65 Cybersource outages since November 7, 2025 totaling 772h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cybersource.com

Minor January 2, 2026

Batch Upload Reports Generated 31-Dec-2025 Pacific Time Not Visible in the Business Center

Detected by Pingoru
Jan 02, 2026, 04:59 PM UTC
Resolved
Jan 02, 2026, 05:41 PM UTC
Duration
41m
Affected: Reports - Business Center
Timeline · 3 updates
  1. investigating Jan 02, 2026, 04:59 PM UTC

    Cybersource is aware of an issue that affected the Business Center. Batch Upload Reports generated on December 31, 2025, Pacific Time are currently unavailable for some merchants. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants may experience a delay in being able to download some reports. Reported Start Time: tbd Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23457205

  2. resolved Jan 02, 2026, 05:41 PM UTC

    The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 31 December 2025 at 16:00 GMT Reported End Time: 2 January 2026 at 16:51 GMT Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23457205

  3. postmortem Jan 05, 2026, 08:21 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09772).

Read the full incident report →

Notice December 9, 2025

Settlement/Batching Delay

Detected by Pingoru
Dec 09, 2025, 07:01 PM UTC
Resolved
Dec 10, 2025, 02:30 PM UTC
Duration
19h 28m
Affected: Visa Platform Connect (VPC) Gateways
Timeline · 4 updates
  1. investigating Dec 09, 2025, 07:01 PM UTC

    Cybersource is aware of a delay that is currently affecting settlement/batching for some merchants in Hong Kong. We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: 5 December 2025 at 11:35 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23222855

  2. monitoring Dec 09, 2025, 08:49 PM UTC

    The issue affecting settlement/batching for some merchants in Hong Kong is mitigated. We are monitoring closely to confirm the delayed batch is received at the scheduled daily time, 10 December. Impact: The delayed batch will be delivered tomorrow, 10 December, at the usual scheduled time. Reported Start Time: 5 December 2025 at 11:35 GMT Reported End Time: 6 December 2025 at 09:06 GMT Next Update: As current status changes.

  3. resolved Dec 10, 2025, 02:30 PM UTC

    The issue affecting settlement/batching for some merchants in Hong Kong has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 5 December 2025 at 11:35 GMT Reported End Time: 6 December 2025 at 09:06 GMT Impact: The issue impacting settlement funding has been fully resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23222855

  4. postmortem Dec 10, 2025, 08:24 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09700)

Read the full incident report →

Minor December 9, 2025

Acceptance Devices - Gateway Manager Disruption

Detected by Pingoru
Dec 09, 2025, 01:28 PM UTC
Resolved
Dec 15, 2025, 09:45 PM UTC
Duration
6d 8h
Affected: Acceptance Devices - Gateway Manager
Timeline · 4 updates
  1. investigating Dec 09, 2025, 01:28 PM UTC

    Cybersource has identified an issue affecting the performance of the Payworks Gateway Manager, Transaction Export tool, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Clients may experience issues whilst trying to use Payworks Gateway Manager, Transaction Export tool . Affected users may see “Export failed. Please retry.” Reported Start Time: 19 November 2025 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. monitoring Dec 15, 2025, 05:40 PM UTC

    The issue affecting the performance of the Payworks Gateway Manager and Transaction Export tool services is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payworks Gateway Manager and Transaction Export tool services as normal. Reported Start Time: 19 November 2025 Reported End Time: 15 December 2025 at 16:48 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23226359

  3. resolved Dec 15, 2025, 09:45 PM UTC

    The issue affecting the performance of the Payworks Gateway Manager and Transaction Export tool services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 19 November 2025 Reported End Time: 15 December 2025 at 16:48 GMT Impact: Customers are now able to use the Payworks Gateway Manager and Transaction Export tool services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23226359

  4. postmortem Dec 15, 2025, 09:45 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09709)

Read the full incident report →

Notice November 20, 2025

Barclays HISO connection for Acceptance Devices Service Disruption

Detected by Pingoru
Nov 20, 2025, 10:19 AM UTC
Resolved
Nov 21, 2025, 01:28 AM UTC
Duration
15h 8m
Affected: Barclaycard HISO (Payworks)
Timeline · 3 updates
  1. monitoring Nov 20, 2025, 10:19 AM UTC

    Cybersource was aware of an issue that affected Barclays HISO connection for Acceptance devices solution. A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use Barclays HISO connection for Acceptance devices solution Reported Start Time: 19 November 2025 15:50 GMT Reported End Time: 19 November 2025 20:03 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC22981165

  2. resolved Nov 21, 2025, 01:28 AM UTC

    The issue affecting Barclays HISO connection for Acceptance devices solution service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:19 November 2025 15:50 GMT Reported End Time: 19 November 2025 20:03 GM Impact: Customers are now able to use Barclays HISO connection for Acceptance devices solution as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC22981165

  3. postmortem Nov 21, 2025, 01:50 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09621)

Read the full incident report →

Major November 18, 2025

Paymentech Authorization Reversals Service Disruption

Detected by Pingoru
Nov 18, 2025, 03:37 PM UTC
Resolved
Nov 19, 2025, 06:32 AM UTC
Duration
14h 55m
Affected: Chase Paymentech Solutions
Timeline · 4 updates
  1. investigating Nov 18, 2025, 03:37 PM UTC

    Cybersource is aware of an issue that is currently affecting Paymentech Authorization Reversals We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience Paymentech Authorization Reversals Failing with Invalid Request Format error. Reported Start Time: 17 November 2025 16:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC22959215

  2. monitoring Nov 18, 2025, 04:04 PM UTC

    A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are no longer seeing issues with Paymentech Authorization Reversals Reported Start Time: 17 November 2025 16:00 GMT Reported End Time: 18 November 2025 15:37 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC22959215

  3. resolved Nov 19, 2025, 06:32 AM UTC

    The issue affecting Paymentech Authorization Reversals has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 17 November 2025 16:00 GMT Reported End Time: 18 November 2025 15:37 GMT Impact: Customers are now able to use (Insert Payment Service) services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC22959215

  4. postmortem Nov 19, 2025, 06:45 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09613)

Read the full incident report →

Minor November 17, 2025

Decision Manager - Service Disruption

Detected by Pingoru
Nov 17, 2025, 10:41 PM UTC
Resolved
Nov 18, 2025, 01:04 AM UTC
Duration
2h 23m
Affected: Decision Manager (DM)Reports - Business Center
Timeline · 3 updates
  1. identified Nov 17, 2025, 10:41 PM UTC

    Cybersource is aware of an issue that is affecting the Business Center’s Decision Manager and we appreciate your patience as we work urgently to implement a mitigation. Impact: For Decision Manager, some decisions on orders may not reflect properly in the Business Center. Reported Start Time: 17 November 2025 at 16:05 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC22944812

  2. resolved Nov 18, 2025, 01:04 AM UTC

    The issue affecting the Decision Manager Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 16:05 GMT on 17 November 2025 Reported End Time: 21:04 GMT on 17 November 2025 Impact: Customers are now able to use the Decision Manager Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC22944812

  3. postmortem Dec 09, 2025, 10:46 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09676)

Read the full incident report →