REST API Service Disruption

Update timeline

1. investigating Apr 02, 2026, 06:11 PM UTC

   Cybersource is aware of an issue that is currently affecting the functionality of REST API. We are investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues with REST API. Some REST API Payment responses may return errors. Reported Start Time: 01:05 GMT on 24 March 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24875388

2. identified Apr 02, 2026, 08:24 PM UTC

   Cybersource is aware of an issue that is currently affecting the functionality of REST API. We continue investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues with REST API. Some REST API Payment responses may return errors. Reported Start Time: 01:05 GMT on 24 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24875388

3. resolved Apr 06, 2026, 04:49 AM UTC

   The issue affecting the REST API Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 01:05 GMT on 24 March 2026 Reported End Time: 21: 24 GMT on 2 April 2026 Impact: Customers are now able to use the REST API Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24875388

4. postmortem Apr 06, 2026, 04:49 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10429)