Settlement/Batching Disruption

Update timeline

1. investigating Apr 01, 2026, 07:20 PM UTC

   Cybersource is aware of an issue that is currently affecting settlement/batching for Moneris. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may experience a Funding Delay and increased errors in their reporting. Reported Start Time: 12 March 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. investigating Apr 01, 2026, 08:41 PM UTC

   Cybersource is aware of an issue that is currently affecting settlement/batching for Moneris. We are continuing to investigate and working urgently to resolve the issue. Impact: Merchants may experience a Funding Delay and increased errors in their Transaction Exception Detail Report. Reported Start Time: 12 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

3. investigating Apr 01, 2026, 09:38 PM UTC

   The issue affecting settlement/batching for Moneris is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue impacting settlement funding has been mitigated. Reported Start Time: 12 March 2026 Reported End Time: 20:53 GMT on 1 April 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

4. monitoring Apr 01, 2026, 09:38 PM UTC

   The issue affecting settlement/batching for Moneris is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue impacting settlement funding has been mitigated. Reported Start Time: 12 March 2026 Reported End Time: 20:53 GMT on 1 April 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

5. resolved Apr 04, 2026, 01:00 AM UTC

   The issue affecting settlement/batching for Moneris has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 12 March 2026 Reported End Time: 20:53 GMT on 1 April 2025 Impact: The issue impacting settlement funding has been fully resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24861589

6. postmortem Apr 08, 2026, 03:35 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10464)