Alternative Payments Services - Service Disruption

Update timeline

1. monitoring Apr 06, 2026, 07:21 PM UTC

   Cybersource was aware of an issue that affected the Alternative Payment services. The issue is now mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Alternative Payment services as normal. Reported Start Time: 31 March 2026 Reported Mitigated Time: 03 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC21911879

2. resolved Apr 08, 2026, 06:04 AM UTC

   The issue affecting the Alternative Payment services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 31 March 2026 Reported Mitigated Time: 03 April 2026 Impact: Customers are now able to use the Alternative Payment services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC21911879

3. postmortem Apr 09, 2026, 09:33 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10485)