Cybersource incident

Alternative Payments Services - Service Disruption

Notice Resolved View vendor source →

Cybersource experienced a notice incident on April 6, 2026 affecting Alternative Payments, lasting 1d 10h. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2026, 07:21 PM UTC
Resolved
Apr 08, 2026, 06:04 AM UTC
Duration
1d 10h
Detected by Pingoru
Apr 06, 2026, 07:21 PM UTC

Affected components

Alternative Payments

Update timeline

  1. monitoring Apr 06, 2026, 07:21 PM UTC

    Cybersource was aware of an issue that affected the Alternative Payment services. The issue is now mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Alternative Payment services as normal. Reported Start Time: 31 March 2026 Reported Mitigated Time: 03 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC21911879

  2. resolved Apr 08, 2026, 06:04 AM UTC

    The issue affecting the Alternative Payment services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 31 March 2026 Reported Mitigated Time: 03 April 2026 Impact: Customers are now able to use the Alternative Payment services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC21911879

  3. postmortem Apr 09, 2026, 09:33 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10485)