Payer Authentication Service Issue Causing Additional Impact to Services Including Authorization

Update timeline

1. monitoring Mar 18, 2026, 03:47 PM UTC

   Cybersource was aware of an issue that affected the Payer Authentication Service. The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: Some clients may have received an error during Payer Authentication enrollment. The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 18 March 2026 at 14:23 GMT Reported End Time:18 March 2026 at 14:35 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24657207

2. monitoring Mar 18, 2026, 06:07 PM UTC

   While this incident is mitigated, there was additional impact not only to Payer Authentication, but other services called by merchants. Other services may have intermittently returned a 150 or 151 error indicating an ESYSTEM or ETIMEOUT error. Teams are still investigating and gathering impact. Impact: Some clients may have received an error during Payer Authentication enrollment. As a side effect to this issue a low number of other services called during this timeframe may have received errors as well. Reported Start Time: 18 March 2026 at 14:23 GMT Reported End Time:18 March 2026 at 14:35 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24657207

3. monitoring Mar 18, 2026, 06:09 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Mar 20, 2026, 02:34 AM UTC

   The issue affecting multiple services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18 March 2026 at 14:23 GMT Reported End Time: 18 March 2026 at 14:35 GMT Impact: Customers are now able to use the Cybersource service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24657207

5. postmortem Mar 20, 2026, 10:46 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10341)