Cybersource incident

Multiple Service Disruption

Notice Resolved View vendor source →
Started
Feb 12, 2026, 05:07 PM UTC
Resolved
Feb 12, 2026, 11:28 PM UTC
Duration
6h 21m
Detected by Pingoru
Feb 12, 2026, 05:07 PM UTC

Affected components

Account Take Over ProtectionAhli United Bank in BahrainAIB Merchant Services (AIBMS)Bin LookupAmerican Express DirectDecision Manager (DM)Fraud Management EssentialsBambora (Payworks)Bank of America Merchant Services on OmniPay DirectList ManagerPartner Risk ControlsBarclaycard HISO (Payworks)Payer Authentication ProcessingBarclays Merchant ServicesPayment ServicesThird Party ApplicationsBarclays Merchant Services (HISO)Cardnet International on OmniPay DirectChase Paymentech SolutionsChina UnionPayCieloCitibank IndiaComercio LatinoConcardis (Payworks)Credit Mutuel-CICCybersource Latin American ProcessingeCheck/ACHElavonElavon AmericasElavon (Payworks)FDC CompassFDC GermanyFDC Nashville GlobalFDI AustraliaFDMS NashvilleFDMS SouthFirst Data Merchant Solutions(Europe) on OmniPay DirectFrench GatewaysGetneton Software ExpressGlobal Payments Greenhouse South Authorization PlatformGlobal Payments International Acquiring on OmniPay DirectGlobal Payments North America (GPN)Global Payments Omnipay (Payworks)Global Payments UCP (Payworks)HBoSRuPayHSBCIngenico ePaymentsJCN GatewayLloyds-OmniPayLloydsTSB CardnetLynkMonerisPayEase ChinaProsaRBS WorldPay AtlantaRedeSaudi PaymentsSixSoftware Express (Getnet)StreamlineTeleCheckTSYS Acquiring SolutionsUATPVeroVisa Platform Connect (VPC) GatewaysWorldpay VAP

Update timeline

  1. monitoring Feb 12, 2026, 05:07 PM UTC

    An issue affecting multiple services has been mitigated. We are monitoring closely to ensure the issue is resolved. Merchants may have experienced failed or delayed transaction processing, including authorization and payment service disruptions. Impact: The issue has been mitigated, and customers are now able to use these services as normal. Reported Start Time: 16:18 GMT 12 February 2026 Reported End Time:16:23 GMT 12 February 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24117348

  2. resolved Feb 12, 2026, 11:28 PM UTC

    The issue affecting the multiples services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:16:18 GMT 12 February 2026 Reported End Time: 16:23 GMT 12 February 2026 Impact: Customers are now able to use these services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24117348

  3. postmortem Feb 20, 2026, 04:23 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10098)

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