Cybersource incident
North America Settlement/Batching Disruption
Cybersource experienced a minor incident on January 29, 2026 affecting Global Payments North America (GPN), lasting 4h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2026, 07:14 PM UTC
Cybersource is aware of an issue that is currently affecting settlement/batching for some merchants. We are investigating the cause and working urgently to resolve the issue Impact: Some customers may experience funding settlement issues. Reported Start Time: 26 January 2026 at 05:35 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23863472
- identified Jan 29, 2026, 08:01 PM UTC
We have identified the issue affecting settlement/batching for some merchants. We appreciate your patience as we work urgently to implement a mitigation. Impact: Some customers may experience funding settlement issues. Reported Start Time: 26 January 2026 at 05:35 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23863472
- resolved Jan 29, 2026, 11:42 PM UTC
The issue affecting settlement/batching for some merchants has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 26 January 2026 at 05:35 GMT Reported End Time: 26 January 2026 at 21:05 GMT Impact: The issue impacting settlement funding has been fully resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23863472
- postmortem Jan 30, 2026, 03:42 AM UTC
Clients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09952)