Clearing and Settlement Disruption

Update timeline

1. investigating Apr 08, 2026, 06:28 AM UTC

   Cybersource is aware of an issue that is currently affecting settlement/batching for Visa Platform Connect (VPC). We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24942903

2. identified Apr 08, 2026, 06:44 AM UTC

   We have identified the issue affecting settlement/batching for VPC and we appreciate your patience as we work urgently to implement a mitigation. Impact: Customers may experience funding settlement issues. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24942903

3. monitoring Apr 08, 2026, 07:11 AM UTC

   The issue affecting settlement/batching for VPC is mitigated. We are monitoring closely to ensure the issue is resolved. Acquirers can cease performing the additional manual changes, as upcoming files will contain the correct date and time. Impact: The issue impacting settlement funding has been mitigated. Reported Start Time: TBC Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24942903

4. resolved Apr 10, 2026, 08:30 AM UTC

   The issue affecting settlement/batching for VPC has now resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 2 April 2026 Reported End Time: 8 April 2026 Impact: Customers may have experienced settlement issues. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24942903

5. postmortem Apr 10, 2026, 02:09 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [here.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10489)