Transaction Processing Disruption for CONCARDIS_PAYWORKS

Update timeline

1. investigating Feb 20, 2026, 02:01 PM UTC

   Cybersource is aware of an issue that is currently affecting Concardis_payworks transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 18 February 2026 11:30 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. investigating Feb 20, 2026, 10:17 PM UTC

   Cybersource is aware of an issue that is currently affecting Concardis_payworks transaction processing. We appreciate your patience as we continue to investigate the cause. Impact: Users may experience payment processing error messages. Reported Start Time: 18 February 2026 at 11:30 GMT Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24243972

3. resolved Feb 21, 2026, 12:26 AM UTC

   The issue affecting the Concardis_payworks transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18 February 2026 at 11:30 GMT Reported End Time: 20 February 2026 at 23:53 GMT Impact: Customers are now able to process the payments as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24243972