Coveo Cloud Outage History

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Coveo Cloud had 38 outages in the last 2 years totaling 193h 34m of downtime — averaging 1.6 incidents per month.

There were 38 Coveo Cloud outages since June 6, 2024 totaling 193h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cloud.coveo.com

Notice May 8, 2026

[US] Document Log Visibility Issues

Detected by Pingoru
May 08, 2026, 11:39 AM UTC
Resolved
May 08, 2026, 07:51 PM UTC
Duration
8h 11m
Timeline · 4 updates
  1. identified May 08, 2026, 11:39 AM UTC

    We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. identified May 08, 2026, 02:56 PM UTC

    We've identified the root cause and our team is working towards processing historical data.

  3. monitoring May 08, 2026, 07:03 PM UTC

    Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.

  4. resolved May 08, 2026, 07:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 29, 2026

[US] ML Model Building Issue

Detected by Pingoru
Apr 29, 2026, 03:01 PM UTC
Resolved
Apr 29, 2026, 09:31 PM UTC
Duration
6h 29m
Affected: Coveo ML - Models Generator
Timeline · 3 updates
  1. identified Apr 29, 2026, 03:01 PM UTC

    We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Apr 29, 2026, 04:31 PM UTC

    A fix has been implemented and we will continue monitoring the results. Thank you for your patience.

  3. resolved Apr 29, 2026, 09:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 27, 2026

[US] Commerce API latency

Detected by Pingoru
Apr 27, 2026, 08:47 PM UTC
Resolved
Apr 27, 2026, 05:46 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 27, 2026, 08:47 PM UTC

    Between 1:46PM EDT and 2:47PM EDT, a temporary degradation of the Commerce API occurred which affected response time latency in the US region during that time window. The issue has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

Read the full incident report →

Minor April 8, 2026

[All Regions] Atomic v3 Issues

Detected by Pingoru
Apr 08, 2026, 07:14 PM UTC
Resolved
Apr 08, 2026, 07:56 PM UTC
Duration
41m
Timeline · 3 updates
  1. identified Apr 08, 2026, 07:14 PM UTC

    We identified an issue affecting Atomic v3 in all regions. Atomic V3 component can have issue loading. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Apr 08, 2026, 07:21 PM UTC

    The issue has been fixed and we are actively monitoring this service. Thank you for your patience.

  3. resolved Apr 08, 2026, 07:56 PM UTC

    The service has remained fully operational since the last update. This incident is resolved.

Read the full incident report →

Minor April 3, 2026

[All Regions] Intent Aware Product Ranking Issues

Detected by Pingoru
Apr 03, 2026, 09:53 PM UTC
Resolved
Apr 04, 2026, 02:33 AM UTC
Duration
4h 39m
Affected: Coveo MLCoveo MLCoveo MLCoveo ML
Timeline · 3 updates
  1. investigating Apr 03, 2026, 09:53 PM UTC

    We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Changes in catalogs may not be taken into account in a timely manner. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Apr 04, 2026, 01:48 AM UTC

    A fix has been implemented and we are monitoring the results. If you need help or to get in touch with us, please visit our Help Portal

  3. resolved Apr 04, 2026, 02:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 27, 2026

[Australia] Content Refresh Delays

Detected by Pingoru
Mar 27, 2026, 02:33 AM UTC
Resolved
Mar 27, 2026, 04:16 AM UTC
Duration
1h 42m
Affected: Indexing Pipeline - Push APIIndexing Pipeline - Crawling
Timeline · 4 updates
  1. identified Mar 27, 2026, 02:33 AM UTC

    We've identified an issue causing content refresh delays in our Australian hosting region. Your content might not be up to date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. identified Mar 27, 2026, 03:21 AM UTC

    The root cause has been identified and a fix is currently being implemented.

  3. monitoring Mar 27, 2026, 04:04 AM UTC

    A fix has been implemented and we are monitoring the results. Content updates are now being processed again.

  4. resolved Mar 27, 2026, 04:16 AM UTC

    This incident has been resolved. Thank you for your patience.

Read the full incident report →

Minor March 4, 2026

[US] Elevated source job refresh times

Detected by Pingoru
Mar 04, 2026, 06:22 AM UTC
Resolved
Mar 04, 2026, 06:26 AM UTC
Duration
3m
Affected: Indexing Pipeline - Crawling
Timeline · 2 updates
  1. monitoring Mar 04, 2026, 06:22 AM UTC

    We have identified an issue causing elevated source job refresh times. A fix has already been implemented and we are monitoring the results.

  2. resolved Mar 04, 2026, 06:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2026

[All Regions] Automatic Relevance Tuning Issue

Detected by Pingoru
Feb 06, 2026, 10:24 PM UTC
Resolved
Feb 07, 2026, 02:42 AM UTC
Duration
4h 17m
Affected: Coveo MLCoveo MLCoveo MLCoveo ML
Timeline · 5 updates
  1. investigating Feb 06, 2026, 10:24 PM UTC

    We're currently investigating an issue causing degraded relevance with Automatic Relevance Tuning (ART) in all regions. If you need help or to get in touch with us, please visit our Help Portal

  2. investigating Feb 06, 2026, 10:24 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 06, 2026, 10:44 PM UTC

    The cause has been identified and mitigation is in progress. We will provide an update once the situation is fully resolved.

  4. monitoring Feb 07, 2026, 01:00 AM UTC

    The issue has been fixed. We are monitoring the situation closely to ensure a full recovery.

  5. resolved Feb 07, 2026, 02:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2026

[All Regions] Search Service Issues

Detected by Pingoru
Jan 13, 2026, 10:53 PM UTC
Resolved
Jan 13, 2026, 11:31 PM UTC
Duration
37m
Affected: Search - Search ServiceSearch - Search ServiceSearch - Search ServiceSearch - Search ServiceCoveo ML - Query Suggest ServiceCoveo ML - Query Suggest ServiceCoveo ML - Query Suggest ServiceCoveo ML - Query Suggest ServiceCommerceCommerceCommerceCommerce
Timeline · 3 updates
  1. monitoring Jan 13, 2026, 10:53 PM UTC

    We identified and mitigated an issue affecting the Search Service in all regions. Queries were being throttled due to a system issue. Our team has applied a mitigation and we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Jan 13, 2026, 11:00 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jan 13, 2026, 11:31 PM UTC

    The service has remained fully operational since the last update. This incident is resolved.

Read the full incident report →

Major December 16, 2025

[US] [EU] Analytics Ingestion Issues

Detected by Pingoru
Dec 16, 2025, 09:37 AM UTC
Resolved
Dec 17, 2025, 02:20 AM UTC
Duration
16h 43m
Affected: Analytics - Analytics Write APIAnalytics - Analytics Read APIAnalytics - Analytics Read API
Timeline · 4 updates
  1. identified Dec 16, 2025, 09:37 AM UTC

    We identified an issue affecting Analytics Ingestion in the EU region. Due to an issue with a third-party infrastructure provider, reporting on analytic data is not currently possible. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. identified Dec 16, 2025, 10:18 AM UTC

    We identified an issue affecting Analytics Ingestion in the EU and US regions. Due to an issue with a third-party infrastructure provider, reporting on analytic data in the EU region is not currently possible. Additionally, Data Share feature for the US West (Oregon) region might be affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  3. identified Dec 16, 2025, 06:07 PM UTC

    The issue with the third-party infrastructure provider has been resolved, processing of new data is back to normal. Data received during the outage is being processed. Reporting on analytics data in the EU region and Data Share in the US West (Oregon) region is affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  4. resolved Dec 17, 2025, 02:20 AM UTC

    The data received during the third-party outage has been processed. Reporting in EU and Data Share in US West (Oregon) should be back to normal. If you need help or to get in touch with us, please visit our Help Portal

Read the full incident report →

Minor December 10, 2025

[US] [EU] [AU] Analytics Ingestion Delay

Detected by Pingoru
Dec 10, 2025, 05:34 AM UTC
Resolved
Dec 10, 2025, 03:28 PM UTC
Duration
9h 53m
Affected: Analytics - Analytics Read APIAnalytics - Analytics Read APIAnalytics - Analytics Read APICoveo MLCoveo MLCoveo ML
Timeline · 3 updates
  1. identified Dec 10, 2025, 05:34 AM UTC

    We're investigating an issue affecting analytics ingestion in the US, Europe and Australia regions. Events are still being ingested but there is increased latency in their processing. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Dec 10, 2025, 06:12 AM UTC

    The issue has been linked to an infrastructure provider and is now fixed. We are actively monitoring this service. Thank you for your patience.

  3. resolved Dec 10, 2025, 03:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 21, 2025

Zscaler Classification Impact

Detected by Pingoru
Nov 21, 2025, 09:15 PM UTC
Resolved
Nov 24, 2025, 04:14 PM UTC
Duration
2d 18h
Timeline · 2 updates
  1. monitoring Nov 21, 2025, 09:15 PM UTC

    As of November 13, 2025, Zscaler reclassified coveo.com as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features. We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on adding urls to allowlists. If issues persist, please open a P1 ticket with Zscaler noting this impact. More details: Knowledge Article.

  2. resolved Nov 24, 2025, 04:14 PM UTC

    This incident has been resolved. Zscaler has reclassified coveo.com to "Other Information Technologies", resolving the access issues some customers were experiencing.

Read the full incident report →

Minor October 20, 2025

[All Regions] Infrastructure provider issue

Detected by Pingoru
Oct 20, 2025, 09:50 AM UTC
Resolved
Oct 21, 2025, 11:29 AM UTC
Duration
1d 1h
Affected: Indexing Pipeline - Push APIIndexing Pipeline - Push APIIndexing Pipeline - Push APIIndexing Pipeline - Push APIIndexing Pipeline - Document ProcessingIndexing Pipeline - Document ProcessingIndexing Pipeline - CrawlingAnalytics - Analytics Write APIAnalytics - Analytics Read APICoveo ML
Timeline · 11 updates

Read the full incident report →

Major October 8, 2025

[All Regions] Crawling Issues

Detected by Pingoru
Oct 08, 2025, 07:01 PM UTC
Resolved
Oct 08, 2025, 08:40 PM UTC
Duration
1h 38m
Affected: Indexing Pipeline - CrawlingIndexing Pipeline - CrawlingIndexing Pipeline - CrawlingIndexing Pipeline - Crawling
Timeline · 2 updates
  1. monitoring Oct 08, 2025, 07:01 PM UTC

    Between 12:00 PM ET and 2:00 PM ET, a temporary degradation of crawling occurred which paused or stopped some crawling operations in all regions during that time window. It is safe to resume them or start new operations. The issue has been fixed and we will automatically resume sources that were paused due to this issue. We are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

  2. resolved Oct 08, 2025, 08:40 PM UTC

    This incident has been resolved. All sources that were paused due to errors have now been restarted while sources that were stopped will resume normally on their next schedule. Thank you for your patience.

Read the full incident report →

Notice October 7, 2025

[EU] Coveo Experimentation Hub Issues

Detected by Pingoru
Oct 07, 2025, 02:45 PM UTC
Resolved
Oct 07, 2025, 03:26 PM UTC
Duration
41m
Affected: Commerce - Coveo Experimentation HubCommerce - Coveo Experience Hub
Timeline · 2 updates
  1. monitoring Oct 07, 2025, 02:45 PM UTC

    Between October 5th 10:00 PM BST and October 7th 1:05 PM BST, a temporary degradation of the Experimentation Hub occurred which prevented dataset imports during that time window. The issue has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

  2. resolved Oct 07, 2025, 03:26 PM UTC

    The service has remained fully operational since the last update. This incident is resolved.

Read the full incident report →

Major October 6, 2025

[All Regions] Search Issues

Detected by Pingoru
Oct 06, 2025, 09:08 PM UTC
Resolved
Oct 06, 2025, 11:09 PM UTC
Duration
2h
Affected: Search - Search ServiceSearch - Search ServiceSearch - Search ServiceSearch - Search Service
Timeline · 3 updates
  1. identified Oct 06, 2025, 09:08 PM UTC

    We identified an issue affecting Search in all regions. A third party security company has flagged Coveo’s services on an “AI/ML” block list, resulting in our Search services being blocked on some enterprise networks enforcing web filtering rules. Our team is working to reach this third party to mitigate the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Oct 06, 2025, 10:01 PM UTC

    Customers are starting to report that the third-party fix is working, we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal

  3. resolved Oct 06, 2025, 11:09 PM UTC

    The service has remained fully operational since the last update. This incident is resolved. Please report any issues through our Help Portal.

Read the full incident report →

Major October 2, 2025

[US] [CA] [AU] Indexing Pipeline Issues

Detected by Pingoru
Oct 02, 2025, 03:06 AM UTC
Resolved
Oct 02, 2025, 04:00 AM UTC
Duration
54m
Affected: Indexing Pipeline - Push APIIndexing Pipeline - Push APIIndexing Pipeline - Push APIIndexing Pipeline - Document ProcessingIndexing Pipeline - Document ProcessingIndexing Pipeline - Document ProcessingIndexing Pipeline - Crawling ModuleIndexing Pipeline - Crawling ModuleIndexing Pipeline - Crawling ModuleIndexing Pipeline - Catalog sourcesIndexing Pipeline - Catalog sourcesIndexing Pipeline - Catalog sourcesIndexing Pipeline - CrawlingIndexing Pipeline - CrawlingIndexing Pipeline - Crawling
Timeline · 3 updates
  1. identified Oct 02, 2025, 03:06 AM UTC

    We're investigating an issue affecting the indexing pipeline in US, Canada and Australia regions. Client might see indexing delays, failing sources and security identity refreshes. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Oct 02, 2025, 03:48 AM UTC

    The issue has been fixed and we are actively monitoring this service. Thank you for your patience.

  3. resolved Oct 02, 2025, 04:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 18, 2025

[Europe] Reduced Performance for Commerce Queries

Detected by Pingoru
Sep 18, 2025, 09:48 AM UTC
Resolved
Sep 18, 2025, 11:44 AM UTC
Duration
1h 55m
Affected: Commerce
Timeline · 4 updates
  1. investigating Sep 18, 2025, 09:48 AM UTC

    We are currently experiencing reduced performance for Commerce queries in the EU region. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. identified Sep 18, 2025, 10:17 AM UTC

    We’ve identified the root cause and our team is working towards resolution. If you need help or to get in touch with us, please visit our Help Portal

  3. monitoring Sep 18, 2025, 10:40 AM UTC

    The issue has been fixed and we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal

  4. resolved Sep 18, 2025, 11:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2025

[All Region] Content Refresh Delays

Detected by Pingoru
Aug 12, 2025, 04:07 PM UTC
Resolved
Aug 12, 2025, 05:18 PM UTC
Duration
1h 11m
Affected: Indexing Pipeline - CrawlingIndexing Pipeline - CrawlingIndexing Pipeline - CrawlingIndexing Pipeline - Crawling
Timeline · 3 updates
  1. identified Aug 12, 2025, 04:07 PM UTC

    We've noticed an increase in the time it takes to process crawling and security provider jobs in all regions. Your content may not be up to date. Our team is working on deploying a fix and will post regular updates until resolved. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Aug 12, 2025, 04:39 PM UTC

    A fix has been implemented. We will continue monitor the situation closely.

  3. resolved Aug 12, 2025, 05:18 PM UTC

    This incident has been resolved. The service has remained fully operational since the last update.

Read the full incident report →

Minor July 18, 2025

[All Regions] Login with Google Issues

Detected by Pingoru
Jul 18, 2025, 03:22 PM UTC
Resolved
Jul 18, 2025, 08:29 PM UTC
Duration
5h 6m
Affected: Platform - Authentication ServicePlatform - Authentication ServicePlatform - Authentication ServicePlatform - Authentication Service
Timeline · 3 updates
  1. investigating Jul 18, 2025, 03:22 PM UTC

    We have identified an ongoing issue with the Login with Google feature. Users attempting to login with this third party identity provider are currently seeing abnormally elevated error rates and/or slowness. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Jul 18, 2025, 04:21 PM UTC

    The issues appear to have been resolved by the third party identity provider. Error rates are back to normal. We are continuing to monitor the service closely.

  3. resolved Jul 18, 2025, 08:29 PM UTC

    This incident has been resolved. The service has been fully operational since the last update.

Read the full incident report →

Major July 3, 2025

[US] Catalog Sources Indexing Delay

Detected by Pingoru
Jul 03, 2025, 02:53 PM UTC
Resolved
Jul 03, 2025, 05:43 PM UTC
Duration
2h 50m
Affected: Indexing Pipeline - Catalog sources
Timeline · 3 updates
  1. investigating Jul 03, 2025, 02:53 PM UTC

    We're investigating an issue affecting catalog sources indexing in the US region. Our team will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Jul 03, 2025, 03:39 PM UTC

    The issue has been fixed and we are actively monitoring this service. Thank you for your patience.

  3. resolved Jul 03, 2025, 05:43 PM UTC

    The service has remained fully operational since the last update. This incident is resolved. Please report any issues through our Help Portal.

Read the full incident report →

Minor June 24, 2025

[All Regions] Generative Answering Issues

Detected by Pingoru
Jun 24, 2025, 03:29 PM UTC
Resolved
Jun 24, 2025, 09:04 PM UTC
Duration
5h 35m
Affected: Coveo ML - Generative AnsweringCoveo ML - Generative AnsweringCoveo ML - Generative AnsweringCoveo ML - Generative Answering
Timeline · 2 updates
  1. investigating Jun 24, 2025, 03:29 PM UTC

    We've identified an issue affecting Generative Answering in all regions that is being caused by one of our infrastructure providers. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. resolved Jun 24, 2025, 09:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 13, 2025

[US] ML Model Building Issues

Detected by Pingoru
Jun 13, 2025, 02:07 PM UTC
Resolved
Jun 13, 2025, 08:55 PM UTC
Duration
6h 47m
Affected: Coveo ML - Models Generator
Timeline · 5 updates
  1. investigating Jun 13, 2025, 02:07 PM UTC

    We've identified an issue affecting ML Model Building for a subset of models. Model updates and refresh is currently not possible for the following type of ML Models in the US region: Automated Relevance Tuning, Query Suggest, Product Recommendations, Content Recommendations, Dynamic Navigation Experience and Predictive Query Suggest. Models are still being served normally. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. identified Jun 13, 2025, 03:15 PM UTC

    The root cause has been identified and our team is working on deploying a fix.

  3. identified Jun 13, 2025, 07:50 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jun 13, 2025, 08:03 PM UTC

    A fix has been deployed and all models are now refreshing properly. We will continue to actively monitor the situation.

  5. resolved Jun 13, 2025, 08:55 PM UTC

    Refresh has been fully operational since the last update. This incident is now fully resolved.

Read the full incident report →

Major June 12, 2025

Partial outage affecting Data Platform ingestion in EU

Detected by Pingoru
Jun 12, 2025, 07:00 PM UTC
Resolved
Jun 13, 2025, 12:52 PM UTC
Duration
17h 51m
Affected: Commerce - Data Platform
Timeline · 3 updates
  1. identified Jun 12, 2025, 07:00 PM UTC

    We have identified an issue coming from one of our infrastructure providers that is affecting data ingestion for the Experience Hub and Experimention Hub for our customers in the EU region. We are actively monitoring the situation and will post regular updates until this is fully resolved.

  2. monitoring Jun 12, 2025, 07:17 PM UTC

    Our infrastructure provider has resolved their outage and we have processed our ingestion backlog. We will continue to monitor the situation closely to ensure everything is fully operational.

  3. resolved Jun 13, 2025, 12:52 PM UTC

    This incident can now be considered resolved. We confirmed there was no data loss in the process.

Read the full incident report →

Major April 14, 2025

[US] Event Ingestion Issues

Detected by Pingoru
Apr 14, 2025, 11:28 AM UTC
Resolved
Apr 14, 2025, 12:29 PM UTC
Duration
1h
Affected: Search - Search Consumption MetricsPlatform - Administration ConsoleAnalytics - Analytics Write APIAnalytics - Analytics Read APICoveo ML - Models Generator
Timeline · 3 updates
  1. investigating Apr 14, 2025, 11:28 AM UTC

    We're investigating an issue causing events to be delayed in the US region. Our team will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Apr 14, 2025, 11:57 AM UTC

    The issue has been fixed and we are actively monitoring this service. Thank you for your patience.

  3. resolved Apr 14, 2025, 12:29 PM UTC

    The service has remained fully operational since the last update. This incident is resolved. Please report any issues through our Help Portal.

Read the full incident report →