Coveo Cloud incident

[All Regions] Search Service Issues

Minor Resolved View vendor source →

Coveo Cloud experienced a minor incident on January 13, 2026 affecting Search - Search Service and Search - Search Service and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 10:53 PM UTC
Resolved
Jan 13, 2026, 11:31 PM UTC
Duration
37m
Detected by Pingoru
Jan 13, 2026, 10:53 PM UTC

Affected components

Search - Search ServiceSearch - Search ServiceSearch - Search ServiceSearch - Search ServiceCoveo ML - Query Suggest ServiceCoveo ML - Query Suggest ServiceCoveo ML - Query Suggest ServiceCoveo ML - Query Suggest ServiceCommerceCommerce

Update timeline

  1. monitoring Jan 13, 2026, 10:53 PM UTC

    We identified and mitigated an issue affecting the Search Service in all regions. Queries were being throttled due to a system issue. Our team has applied a mitigation and we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Jan 13, 2026, 11:00 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jan 13, 2026, 11:31 PM UTC

    The service has remained fully operational since the last update. This incident is resolved.