Coveo Cloud Outage History
Coveo Cloud is up right nowPingoru has recorded 55 incidents for Coveo Cloud: 23 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 13 of 720 (2%) |
| May 2026 | 2 | 10 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 3 | 20 of 744 (3%) |
| August 2026 | 3 | 6 of 744 (1%) |
| September 2026 | 3 | 126 of 720 (18%) |
| October 2026 | 1 | 5 of 590 (1%) |
Incidents, newest first
Notice October 7, 2025 [EU] Coveo Experimentation Hub Issues 41m Commerce - Coveo Experimentation Hub, Commerce - Coveo Experience Hub
Started Oct 07, 2025, 02:45 PM UTC· resolved Oct 07, 2025, 03:26 PM UTC
- monitoring Oct 07, 2025, 02:45 PM UTC
Between October 5th 10:00 PM BST and October 7th 1:05 PM BST, a temporary degradation of the Experimentation Hub occurred which prevented dataset imports during that time window. The issue has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal
- resolved Oct 07, 2025, 03:26 PM UTC
The service has remained fully operational since the last update. This incident is resolved.
Major October 6, 2025 [All Regions] Search Issues 2h Search - Search Service, Search - Search Service, Search - Search Service, Search - Search Service
Started Oct 06, 2025, 09:08 PM UTC· resolved Oct 06, 2025, 11:09 PM UTC
- identified Oct 06, 2025, 09:08 PM UTC
We identified an issue affecting Search in all regions. A third party security company has flagged Coveo’s services on an “AI/ML” block list, resulting in our Search services being blocked on some enterprise networks enforcing web filtering rules. Our team is working to reach this third party to mitigate the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Oct 06, 2025, 10:01 PM UTC
Customers are starting to report that the third-party fix is working, we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal
- resolved Oct 06, 2025, 11:09 PM UTC
The service has remained fully operational since the last update. This incident is resolved. Please report any issues through our Help Portal.
Major October 2, 2025 [US] [CA] [AU] Indexing Pipeline Issues 54m Indexing Pipeline - Push API, Indexing Pipeline - Push API, Indexing Pipeline - Push API, Indexing Pipeline - Document Processing and 11 more
Started Oct 02, 2025, 03:06 AM UTC· resolved Oct 02, 2025, 04:00 AM UTC
- identified Oct 02, 2025, 03:06 AM UTC
We're investigating an issue affecting the indexing pipeline in US, Canada and Australia regions. Client might see indexing delays, failing sources and security identity refreshes. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Oct 02, 2025, 03:48 AM UTC
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
- resolved Oct 02, 2025, 04:00 AM UTC
This incident has been resolved.
Minor September 18, 2025 [Europe] Reduced Performance for Commerce Queries 1h 55m Commerce
Started Sep 18, 2025, 09:48 AM UTC· resolved Sep 18, 2025, 11:44 AM UTC
- investigating Sep 18, 2025, 09:48 AM UTC
We are currently experiencing reduced performance for Commerce queries in the EU region. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Sep 18, 2025, 10:17 AM UTC
We’ve identified the root cause and our team is working towards resolution. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Sep 18, 2025, 10:40 AM UTC
The issue has been fixed and we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal
- resolved Sep 18, 2025, 11:44 AM UTC
This incident has been resolved.
Minor August 12, 2025 [All Region] Content Refresh Delays 1h 11m Indexing Pipeline - Crawling, Indexing Pipeline - Crawling, Indexing Pipeline - Crawling, Indexing Pipeline - Crawling
Started Aug 12, 2025, 04:07 PM UTC· resolved Aug 12, 2025, 05:18 PM UTC
- identified Aug 12, 2025, 04:07 PM UTC
We've noticed an increase in the time it takes to process crawling and security provider jobs in all regions. Your content may not be up to date. Our team is working on deploying a fix and will post regular updates until resolved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Aug 12, 2025, 04:39 PM UTC
A fix has been implemented. We will continue monitor the situation closely.
- resolved Aug 12, 2025, 05:18 PM UTC
This incident has been resolved. The service has remained fully operational since the last update.
Minor July 18, 2025 [All Regions] Login with Google Issues 5h 6m Platform - Authentication Service, Platform - Authentication Service, Platform - Authentication Service, Platform - Authentication Service
Started Jul 18, 2025, 03:22 PM UTC· resolved Jul 18, 2025, 08:29 PM UTC
- investigating Jul 18, 2025, 03:22 PM UTC
We have identified an ongoing issue with the Login with Google feature. Users attempting to login with this third party identity provider are currently seeing abnormally elevated error rates and/or slowness. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Jul 18, 2025, 04:21 PM UTC
The issues appear to have been resolved by the third party identity provider. Error rates are back to normal. We are continuing to monitor the service closely.
- resolved Jul 18, 2025, 08:29 PM UTC
This incident has been resolved. The service has been fully operational since the last update.
Major July 3, 2025 [US] Catalog Sources Indexing Delay 2h 50m Indexing Pipeline - Catalog sources
Started Jul 03, 2025, 02:53 PM UTC· resolved Jul 03, 2025, 05:43 PM UTC
- investigating Jul 03, 2025, 02:53 PM UTC
We're investigating an issue affecting catalog sources indexing in the US region. Our team will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Jul 03, 2025, 03:39 PM UTC
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
- resolved Jul 03, 2025, 05:43 PM UTC
The service has remained fully operational since the last update. This incident is resolved. Please report any issues through our Help Portal.
Minor June 24, 2025 [All Regions] Generative Answering Issues 5h 35m Coveo ML - Generative Answering, Coveo ML - Generative Answering, Coveo ML - Generative Answering, Coveo ML - Generative Answering
Started Jun 24, 2025, 03:29 PM UTC· resolved Jun 24, 2025, 09:04 PM UTC
- investigating Jun 24, 2025, 03:29 PM UTC
We've identified an issue affecting Generative Answering in all regions that is being caused by one of our infrastructure providers. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- resolved Jun 24, 2025, 09:04 PM UTC
This incident has been resolved.
Minor June 13, 2025 [US] ML Model Building Issues 6h 47m Coveo ML - Models Generator
Started Jun 13, 2025, 02:07 PM UTC· resolved Jun 13, 2025, 08:55 PM UTC
- investigating Jun 13, 2025, 02:07 PM UTC
We've identified an issue affecting ML Model Building for a subset of models. Model updates and refresh is currently not possible for the following type of ML Models in the US region: Automated Relevance Tuning, Query Suggest, Product Recommendations, Content Recommendations, Dynamic Navigation Experience and Predictive Query Suggest. Models are still being served normally. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Jun 13, 2025, 03:15 PM UTC
The root cause has been identified and our team is working on deploying a fix.
- identified Jun 13, 2025, 07:50 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 13, 2025, 08:03 PM UTC
A fix has been deployed and all models are now refreshing properly. We will continue to actively monitor the situation.
- resolved Jun 13, 2025, 08:55 PM UTC
Refresh has been fully operational since the last update. This incident is now fully resolved.
Major June 12, 2025 Partial outage affecting Data Platform ingestion in EU 17h 51m Commerce - Data Platform
Started Jun 12, 2025, 07:00 PM UTC· resolved Jun 13, 2025, 12:52 PM UTC
- identified Jun 12, 2025, 07:00 PM UTC
We have identified an issue coming from one of our infrastructure providers that is affecting data ingestion for the Experience Hub and Experimention Hub for our customers in the EU region. We are actively monitoring the situation and will post regular updates until this is fully resolved.
- monitoring Jun 12, 2025, 07:17 PM UTC
Our infrastructure provider has resolved their outage and we have processed our ingestion backlog. We will continue to monitor the situation closely to ensure everything is fully operational.
- resolved Jun 13, 2025, 12:52 PM UTC
This incident can now be considered resolved. We confirmed there was no data loss in the process.
Major April 14, 2025 [US] Event Ingestion Issues 1h Search - Search Consumption Metrics, Platform - Administration Console, Analytics - Analytics Write API, Analytics - Analytics Read API and 1 more
Started Apr 14, 2025, 11:28 AM UTC· resolved Apr 14, 2025, 12:29 PM UTC
- investigating Apr 14, 2025, 11:28 AM UTC
We're investigating an issue causing events to be delayed in the US region. Our team will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Apr 14, 2025, 11:57 AM UTC
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
- resolved Apr 14, 2025, 12:29 PM UTC
The service has remained fully operational since the last update. This incident is resolved. Please report any issues through our Help Portal.
Minor April 8, 2025 [Australia] Commerce Semantic Encoder Issues 10h 34m
Started Apr 08, 2025, 11:14 PM UTC· resolved Apr 09, 2025, 09:49 AM UTC
- investigating Apr 08, 2025, 11:14 PM UTC
We've identified an issue affecting the Semantic Encoder for Commerce on a small number of customers. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Apr 09, 2025, 12:01 AM UTC
Mitigation steps have been taken and we are actively monitoring this service. Thank you for your patience.
- monitoring Apr 09, 2025, 02:34 AM UTC
The situation is now stable. We are working on a permanent fix.
- identified Apr 09, 2025, 09:33 AM UTC
The issue has relapsed and is now occurring again for a subset of customers in the Australia region. Our team is investigating.
- resolved Apr 09, 2025, 09:49 AM UTC
This incident has been resolved.
Major March 19, 2025 [US] Analytics Read Issues 8h 39m Analytics - Analytics Read API, Commerce - Merchandising Hub
Started Mar 19, 2025, 03:08 PM UTC· resolved Mar 19, 2025, 11:48 PM UTC
- investigating Mar 19, 2025, 03:08 PM UTC
We're investigating an issue affecting the Analytics Read service in the US region. Analytics reports and dashboards in this region are currently unavailable. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- investigating Mar 19, 2025, 03:11 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 19, 2025, 03:26 PM UTC
A fix has been implemented and the impact has been mitigated. We are continuing to closely monitor the service.
- identified Mar 19, 2025, 03:34 PM UTC
We've now confirmed that the issues are caused by a problem which has been acknowledged by one of our infrastructure providers. Although a capacity increase appeared to momentarily resolve the issues, we are now seeing intermittent errors again. For now this means the outage is partial and we are continuing to look at potential mitigation actions.
- identified Mar 19, 2025, 05:47 PM UTC
The incident with our infrastructure provider is still ongoing. In an attempt to decrease the load on the infrastructure we have temporarily paused analytics data processing workflows in this region. This improves the success rate of queries being made against the service at the cost of a delay in the freshness of the data. We will continue to provide updates until solved.
- identified Mar 19, 2025, 06:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 19, 2025, 08:06 PM UTC
The incident is being mitigated by our cloud infrastructure provider. We are seeing recovery with most queries now being successful. Analytics data processing has been resumed, though over the course of this incident we accumulated a backlog that will need to be processed. Dashboards and reports are available again but the data they display may not be up to date.
- resolved Mar 19, 2025, 11:48 PM UTC
This incident has been resolved and the analytics event backlog has been fully processed. Thank you for your patience.
Minor March 17, 2025 [All Regions] Generative Answering issues 2h 54m Coveo ML - Generative Answering, Coveo ML - Generative Answering, Coveo ML - Generative Answering, Coveo ML - Generative Answering
Started Mar 17, 2025, 05:32 PM UTC· resolved Mar 17, 2025, 08:27 PM UTC
- identified Mar 17, 2025, 05:32 PM UTC
We've identified an issue affecting the Generative Answering service. A small subset of customers using this service are currently being impacted by elevated error rates, but the majority of queries are continuing to be answered normally. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Mar 17, 2025, 07:37 PM UTC
We are continuing to work on this issue. Error rates are declining, but a small subset of customers are still impacted.
- monitoring Mar 17, 2025, 08:03 PM UTC
A fix has been implemented the service is back to operating normally. We are continuing to monitor things closely.
- resolved Mar 17, 2025, 08:27 PM UTC
This incident has been resolved. The service has been operating normally since the last update.
Minor February 28, 2025 Degraded performance with Usage Analytics report data in Europe. 35m
Started Feb 28, 2025, 03:25 PM UTC· resolved Feb 28, 2025, 04:00 PM UTC
- investigating Feb 28, 2025, 03:25 PM UTC
Since 7AM ET, we've been experiencing a delay in UA report data (no data loss, just a data delay). Data is being processed, but it is taking longer than usual.
- investigating Feb 28, 2025, 03:26 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 28, 2025, 03:48 PM UTC
The issue has been identified and we're starting to see signs of recovery. We are continuing to monitor this issue until it is fully resolved.
- resolved Feb 28, 2025, 04:00 PM UTC
After careful monitoring of the situation, we can confirm that the situation is now fully resolved.
Minor January 20, 2025 [EU] Content Refresh Delays 1h 19m Indexing Pipeline - Document Processing
Started Jan 20, 2025, 03:36 PM UTC· resolved Jan 20, 2025, 04:55 PM UTC
- identified Jan 20, 2025, 03:36 PM UTC
We've identified an issue causing refresh delays in our European hosting region. Your content might not be up to date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Jan 20, 2025, 04:07 PM UTC
A fix has been implemented and document processing has resumed, but content is still not up to date for a small subset of customers in the EU region. We are monitoring the processing of the remaining content backlog.
- resolved Jan 20, 2025, 04:55 PM UTC
The content backlog has been processed, resolving this incident. Our team is still analysing what went down and depending on the outcome of this analysis, our Support team may end up contacting a small subset of customers to manually resolve some content updates that could not be automatically replayed.
Minor November 22, 2024 [All Regions] Indexing Pipeline Extension issues 3h 33m Platform - Administration Console, Platform - Administration Console, Platform - Administration Console, Platform - Administration Console
Started Nov 22, 2024, 03:06 PM UTC· resolved Nov 22, 2024, 06:39 PM UTC
- identified Nov 22, 2024, 03:06 PM UTC
We identified an issue affecting indexing pipeline extensions. Attempting to add extensions to sources is currently not working. Extensions that were already associated with a source are not affected. Our team is actively working on a fix and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Nov 22, 2024, 03:48 PM UTC
Our team has identified a workaround: after adding an extension the page will go blank. However, clicking the "Common" tab will successfully display the extension and allow users to save the configuration. Our team is working on rolling out a permanent fix for this issue.
- resolved Nov 22, 2024, 06:39 PM UTC
A fix has been deployed and has resolved this issue. Thank you for your patience.