Coveo Cloud experienced a minor incident on June 24, 2025 affecting Coveo ML - Generative Answering and Coveo ML - Generative Answering and 1 more component, lasting 5h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Coveo ML - Generative AnsweringCoveo ML - Generative AnsweringCoveo ML - Generative AnsweringCoveo ML - Generative Answering
Update timeline
- investigating Jun 24, 2025, 03:29 PM UTC
We've identified an issue affecting Generative Answering in all regions that is being caused by one of our infrastructure providers. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- resolved Jun 24, 2025, 09:04 PM UTC
This incident has been resolved.