Coveo Cloud experienced a major incident on March 27, 2026 affecting Indexing Pipeline - Push API and Indexing Pipeline - Crawling, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Indexing Pipeline - Push APIIndexing Pipeline - Crawling
Update timeline
- identified Mar 27, 2026, 02:33 AM UTC
We've identified an issue causing content refresh delays in our Australian hosting region. Your content might not be up to date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Mar 27, 2026, 03:21 AM UTC
The root cause has been identified and a fix is currently being implemented.
- monitoring Mar 27, 2026, 04:04 AM UTC
A fix has been implemented and we are monitoring the results. Content updates are now being processed again.
- resolved Mar 27, 2026, 04:16 AM UTC
This incident has been resolved. Thank you for your patience.