Coveo Cloud incident

[Europe] Reduced Performance for Commerce Queries

Minor Resolved View vendor source →

Coveo Cloud experienced a minor incident on September 18, 2025 affecting Commerce, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 09:48 AM UTC
Resolved
Sep 18, 2025, 11:44 AM UTC
Duration
1h 55m
Detected by Pingoru
Sep 18, 2025, 09:48 AM UTC

Affected components

Commerce

Update timeline

  1. investigating Sep 18, 2025, 09:48 AM UTC

    We are currently experiencing reduced performance for Commerce queries in the EU region. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. identified Sep 18, 2025, 10:17 AM UTC

    We’ve identified the root cause and our team is working towards resolution. If you need help or to get in touch with us, please visit our Help Portal

  3. monitoring Sep 18, 2025, 10:40 AM UTC

    The issue has been fixed and we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal

  4. resolved Sep 18, 2025, 11:44 AM UTC

    This incident has been resolved.