Coveo Cloud experienced a major incident on December 16, 2025 affecting Analytics - Analytics Write API and Analytics - Analytics Read API and 1 more component, lasting 16h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 16, 2025, 09:37 AM UTC
We identified an issue affecting Analytics Ingestion in the EU region. Due to an issue with a third-party infrastructure provider, reporting on analytic data is not currently possible. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Dec 16, 2025, 10:18 AM UTC
We identified an issue affecting Analytics Ingestion in the EU and US regions. Due to an issue with a third-party infrastructure provider, reporting on analytic data in the EU region is not currently possible. Additionally, Data Share feature for the US West (Oregon) region might be affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Dec 16, 2025, 06:07 PM UTC
The issue with the third-party infrastructure provider has been resolved, processing of new data is back to normal. Data received during the outage is being processed. Reporting on analytics data in the EU region and Data Share in the US West (Oregon) region is affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- resolved Dec 17, 2025, 02:20 AM UTC
The data received during the third-party outage has been processed. Reporting in EU and Data Share in US West (Oregon) should be back to normal. If you need help or to get in touch with us, please visit our Help Portal