Coveo Cloud experienced a major incident on October 2, 2025 affecting Indexing Pipeline - Push API and Indexing Pipeline - Push API and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Indexing Pipeline - Push APIIndexing Pipeline - Push APIIndexing Pipeline - Push APIIndexing Pipeline - Document ProcessingIndexing Pipeline - Document ProcessingIndexing Pipeline - Document ProcessingIndexing Pipeline - Crawling ModuleIndexing Pipeline - Crawling ModuleIndexing Pipeline - Crawling ModuleIndexing Pipeline - Catalog sources
Update timeline
- identified Oct 02, 2025, 03:06 AM UTC
We're investigating an issue affecting the indexing pipeline in US, Canada and Australia regions. Client might see indexing delays, failing sources and security identity refreshes. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Oct 02, 2025, 03:48 AM UTC
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
- resolved Oct 02, 2025, 04:00 AM UTC
This incident has been resolved.