Coveo Cloud experienced a major incident on October 8, 2025 affecting Indexing Pipeline - Crawling and Indexing Pipeline - Crawling and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 08, 2025, 07:01 PM UTC
Between 12:00 PM ET and 2:00 PM ET, a temporary degradation of crawling occurred which paused or stopped some crawling operations in all regions during that time window. It is safe to resume them or start new operations. The issue has been fixed and we will automatically resume sources that were paused due to this issue. We are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal
- resolved Oct 08, 2025, 08:40 PM UTC
This incident has been resolved. All sources that were paused due to errors have now been restarted while sources that were stopped will resume normally on their next schedule. Thank you for your patience.