Coveo Cloud incident

[All Regions] Automatic Relevance Tuning Issue

Minor Resolved View vendor source →

Coveo Cloud experienced a minor incident on February 6, 2026 affecting Coveo ML and Coveo ML and 1 more component, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2026, 10:24 PM UTC
Resolved
Feb 07, 2026, 02:42 AM UTC
Duration
4h 17m
Detected by Pingoru
Feb 06, 2026, 10:24 PM UTC

Affected components

Coveo MLCoveo MLCoveo MLCoveo ML

Update timeline

  1. investigating Feb 06, 2026, 10:24 PM UTC

    We're currently investigating an issue causing degraded relevance with Automatic Relevance Tuning (ART) in all regions. If you need help or to get in touch with us, please visit our Help Portal

  2. investigating Feb 06, 2026, 10:24 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 06, 2026, 10:44 PM UTC

    The cause has been identified and mitigation is in progress. We will provide an update once the situation is fully resolved.

  4. monitoring Feb 07, 2026, 01:00 AM UTC

    The issue has been fixed. We are monitoring the situation closely to ensure a full recovery.

  5. resolved Feb 07, 2026, 02:42 AM UTC

    This incident has been resolved.