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Last checked just nowNo incidents right now.
Coveo Cloud is operational right now. Last checked just now; the most recent incident resolved 3d ago.
Real-time Coveo Cloud status, recent outages, and incident history: pulled directly from Coveo Cloud's official status page at status.cloud.coveo.com every 5 minutes. Pingoru tracks 104 Coveo Cloud services and has captured 8 incidents in the last 90 days (99.72% uptime). Get email, Slack, Discord, or webhook alerts the moment Coveo Cloud reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Indexing Pipeline - Document ProcessingIndexing Pipeline - Document ProcessingIndexing Pipeline - Document Processing
Timeline · 3 updates
- identified · Oct 27, 2026, 05:34 PM UTC
We have identified an issue affecting the Document Logs API in our US, EU and AU regions. Since 17:12 UTC (13:12 EDT), some requests to the Document Logs API may return errors. Customers may be unable to view document logs for their sources through the API or the Log Browser. Indexing and search are not affected. Our team is working on a fix, which we expect within the next 30 minutes. We will post an update once it has been applied.
- identified · Oct 27, 2026, 07:34 PM UTC
A fix for the Document Logs API issue in the US, EU and AU regions is being deployed to production. Until it has been fully rolled out, some requests to the Document Logs API may continue to return errors. We will post another update once the fix is live and we have confirmed the service has recovered.
- resolved · Oct 27, 2026, 07:53 PM UTC
The issue affecting the Document Logs API in the US, EU and AU regions has been resolved as of 19:52 UTC. Requests to the Document Logs API are working normally again. We apologize for the inconvenience.
Latest: The issue affecting the Document Logs API in the US, EU and AU regions has been resolved as of 19:52 UTC. Requests to the Document Logs API are working normally again. We apologize…
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- Analytics - Analytics Read APICommerce - Merchandising Hub
Timeline · 3 updates
- identified · Oct 21, 2026, 06:55 PM UTC
We are observing an issue affecting Analytics Reporting in the EU region. Analytics reports and dashboards in the Administration Console, including the Merchandising Hub, may fail to load. Analytics events are still being collected normally, and search is not affected. This is caused by an issue with one of our third-party infrastructure providers. We are actively working with them to restore service and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring · Oct 21, 2026, 09:25 PM UTC
The issue has been fixed and we are actively monitoring the service. Some analytics events are still being processed. Thank you for your patience.
- resolved · Oct 22, 2026, 12:21 AM UTC
The service has remained fully operational since the last update. This incident is resolved.
Latest: The service has remained fully operational since the last update. This incident is resolved.
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- Platform - Administration ConsolePlatform - Administration ConsolePlatform - Administration ConsolePlatform - Administration Console
Timeline · 3 updates
- identified · Sep 16, 2026, 03:18 PM UTC
We identified intermittent issues with logging in to the Coveo platform when using the Salesforce provider in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
- monitoring · Sep 16, 2026, 08:30 PM UTC
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
- resolved · Sep 16, 2026, 11:58 PM UTC
The login has remained fully operational since the last update. This incident is resolved.
Latest: The login has remained fully operational since the last update. This incident is resolved.
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- Indexing Pipeline - CrawlingIndexing Pipeline - CrawlingIndexing Pipeline - CrawlingIndexing Pipeline - Crawling
Timeline · 3 updates
- identified · Sep 16, 2026, 01:04 PM UTC
We are observing intermittent issue affecting update operations of Salesforce sources in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
- monitoring · Sep 16, 2026, 07:45 PM UTC
A Salesforce service outage impacted authentication token refresh operations, causing intermittent connectivity and authentication errors for some Salesforce sources. While Salesforce has restored service, affected sources may require reauthorization to fully restore connectivity. For questions or assistance, please contact Support or your Coveo representative.
- resolved · Sep 21, 2026, 06:59 PM UTC
The service has remained fully operational since the last update. This incident is resolved.
Latest: The service has remained fully operational since the last update. This incident is resolved.
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Timeline · 3 updates
- identified · Sep 16, 2026, 12:33 PM UTC
Due to an ongoing issue with one of our service provider, we are observing intermittent issue preventing some customers of using the support portal in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
- monitoring · Sep 16, 2026, 07:47 PM UTC
The issue seems fixed and we are actively monitoring the support portal. Thank you for your patience.
- resolved · Sep 16, 2026, 08:29 PM UTC
The support portal has remained fully operational since the last update. This incident is resolved.
Latest: The support portal has remained fully operational since the last update. This incident is resolved.
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See the full Coveo Cloud outage history
3 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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Incident record
Since April 2026 · Statuspage by Atlassian · 104 components checked every 5 minutesThe longest incident in the last year, [All Regions] Salesforce sources update Issues on September 16, 2026, ran for 5 days. 1 maintenance window announced in the same period.
Most affected components, last 12 months
- Analytics - Analytics Read API3
- Analytics - Analytics Read API3
- Commerce3
- Commerce3
- Commerce3
Latest incidents
- [US, EU, AU] Document Logs API unavailable
We have identified an issue affecting the Document Logs API in our US, EU and AU regions. Since 17:12 UTC (13:12 EDT), some requests to the Document Logs API…
- [EU] Analytics Reporting Issues
We are observing an issue affecting Analytics Reporting in the EU region. Analytics reports and dashboards in the Administration Console, including the…
- [All Regions] Platform login with Salesforce provider issues
We identified intermittent issues with logging in to the Coveo platform when using the Salesforce provider in all regions. Their team is actively working to…
- Started Oct 27, 2026, 05:34 PM UTC · Resolved Oct 27, 2026, 07:53 PM UTC · 2h 18m
- [EU] Analytics Reporting Issues ResolvedStarted Oct 21, 2026, 06:55 PM UTC · Resolved Oct 22, 2026, 12:21 AM UTC · 5h 26m
- Started Sep 16, 2026, 03:18 PM UTC · Resolved Sep 16, 2026, 11:58 PM UTC · 8h 39m
- Started Sep 16, 2026, 01:04 PM UTC · Resolved Sep 21, 2026, 06:59 PM UTC · 5d 5h
- [All Regions] Support portal Issues ResolvedStarted Sep 16, 2026, 12:33 PM UTC · Resolved Sep 16, 2026, 08:29 PM UTC · 7h 56m
- Started Aug 26, 2026, 07:12 PM UTC · Resolved Aug 26, 2026, 08:17 PM UTC · 1h 5m
- [US] Group Invite Issues ResolvedStarted Aug 18, 2026, 04:34 PM UTC · Resolved Aug 18, 2026, 05:10 PM UTC · 35m
- US - Generative Answering Issues ResolvedStarted Aug 04, 2026, 08:16 PM UTC · Resolved Aug 05, 2026, 12:48 AM UTC · 4h 32m