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Last checked just nowNo incidents right now.
Coveo Cloud is operational right now. Last checked just now; the most recent incident resolved 13d ago.
Real-time Coveo Cloud status, recent outages, and incident history — pulled directly from Coveo Cloud's official status page at https://status.cloud.coveo.com every 5 minutes. Pingoru tracks 104 Coveo Cloud services and has captured 6 incidents in the last 90 days (99.76% uptime). Get email, Slack, Discord, or webhook alerts the moment Coveo Cloud reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- CommerceCommerceCommerceCommerce
Timeline · 5 updates
- investigating · Jul 17, 2026, 12:05 PM UTC
We're investigating an issue affecting Commerce Search. For a subset of customers, some fields which previously existed may be missing from the additionalFields in Commerce API responses. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified · Jul 17, 2026, 12:26 PM UTC
The root cause has been identified and our team is working towards mitigating the issue.
- identified · Jul 17, 2026, 12:48 PM UTC
We have identified a fix and expect the issue to be mitigated within an hour. Customers relying on standard fields existing in the additional fields object are affected. This issue can be worked around by relying directly on the standard fields themselves, rather than using them via additional fields
- monitoring · Jul 17, 2026, 01:16 PM UTC
The fix has been implemented and confirmed to work, eliminating the impact. We are continuing to monitor the service.
- resolved · Jul 17, 2026, 01:55 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Analytics - Analytics Read APICoveo ML - Models Generator
Timeline · 4 updates
- identified · Jul 16, 2026, 10:56 AM UTC
We identified an issue affecting Analytics Reporting and a subset of ML Models in the US region. This is preventing updates to our data shares and platform reporting. Observed data may be delayed. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified · Jul 16, 2026, 04:07 PM UTC
We have identified the root cause and our team is still actively working on resolving the issue.
- identified · Jul 17, 2026, 01:15 AM UTC
Our team has implemented successful mitigations that have reduced the worst of the impact in most cases. However, a subset of customers will continue to see delays in data freshness for data used in the Administration Console. We are continuing to work towards complete mitigation.
- resolved · Jul 17, 2026, 01:48 AM UTC
The issue is now fully mitigated and this incident is resolved.
Latest: The issue is now fully mitigated and this incident is resolved.
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- Search - Search ServiceSearch - Search ServiceSearch - Search ServiceSearch - Search ServicePlatform - Customer Service APIPlatform - Customer Service APIPlatform - Customer Service APIPlatform - Customer Service API
Timeline · 5 updates
- identified · Jul 10, 2026, 06:12 PM UTC
We identified an issue with one of our infrastructure providers affecting search for a subset of commerce customers in all regions. You may see service unreachable messages at times. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified · Jul 10, 2026, 06:31 PM UTC
We've identified that the impact was specifically scoped to Commerce Recommendations and Product Listing Pages. Regular search queries are unaffected. Our team is continuing to work on mitigating the problem and will post regular updates until solved.
- identified · Jul 10, 2026, 06:54 PM UTC
We are seeing a progressive recovery of the issues affecting our infrastructure provider and the errors affecting Commerce Recommendations and Product Listing Pages are also trending down. The incident is still not fully resolved and sporadic errors are still observed at the moment.
- monitoring · Jul 10, 2026, 07:50 PM UTC
The issue affecting Commerce Recommendations and Product Listing Pages has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal
- resolved · Jul 10, 2026, 09:40 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- CommerceCommerceCommerceCommerce
Timeline · 3 updates
- identified · May 21, 2026, 04:16 PM UTC
We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring · May 21, 2026, 04:53 PM UTC
A fix has been deployed and we are monitoring the results.
- resolved · May 21, 2026, 05:52 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 4 updates
- identified · May 08, 2026, 11:39 AM UTC
We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified · May 08, 2026, 02:56 PM UTC
We've identified the root cause and our team is working towards processing historical data.
- monitoring · May 08, 2026, 07:03 PM UTC
Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.
- resolved · May 08, 2026, 07:51 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- [All Regions] Commerce Search Issues ResolvedStarted Jul 17, 2026, 12:05 PM UTC · Resolved Jul 17, 2026, 01:55 PM UTC · 1h 50m
- Started Jul 16, 2026, 10:56 AM UTC · Resolved Jul 17, 2026, 01:48 AM UTC · 14h 51m
- All Regions - Commerce Search Issues ResolvedStarted Jul 10, 2026, 06:12 PM UTC · Resolved Jul 10, 2026, 09:40 PM UTC · 3h 28m
- Started May 21, 2026, 04:16 PM UTC · Resolved May 21, 2026, 05:52 PM UTC · 1h 35m
- [US] Document Log Visibility Issues ResolvedStarted May 08, 2026, 11:39 AM UTC · Resolved May 08, 2026, 07:51 PM UTC · 8h 11m