Is Coveo Cloud down?
Last checked 4m agoNo incidents right now.
Coveo Cloud is operational right now. Last checked 4m ago; the most recent incident resolved 23d ago.
Real-time Coveo Cloud status, recent outages, and incident history — pulled directly from Coveo Cloud's official status page at https://status.cloud.coveo.com every 5 minutes. Pingoru tracks 104 Coveo Cloud services and has captured 8 incidents in the last 90 days (99.82% uptime). Get email, Slack, Discord, or webhook alerts the moment Coveo Cloud reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- CommerceCommerceCommerceCommerce
Timeline · 3 updates
- identified · May 21, 2026, 04:16 PM UTC
We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring · May 21, 2026, 04:53 PM UTC
A fix has been deployed and we are monitoring the results.
- resolved · May 21, 2026, 05:52 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 4 updates
- identified · May 08, 2026, 11:39 AM UTC
We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified · May 08, 2026, 02:56 PM UTC
We've identified the root cause and our team is working towards processing historical data.
- monitoring · May 08, 2026, 07:03 PM UTC
Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.
- resolved · May 08, 2026, 07:51 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Coveo ML - Models Generator
Timeline · 3 updates
- identified · Apr 29, 2026, 03:01 PM UTC
We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected. If you need help or to get in touch with us, please visit our Help Portal
- monitoring · Apr 29, 2026, 04:31 PM UTC
A fix has been implemented and we will continue monitoring the results. Thank you for your patience.
- resolved · Apr 29, 2026, 09:31 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 1 update
- resolved · Apr 27, 2026, 08:47 PM UTC
Between 1:46PM EDT and 2:47PM EDT, a temporary degradation of the Commerce API occurred which affected response time latency in the US region during that time window. The issue has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal
Latest: Between 1:46PM EDT and 2:47PM EDT, a temporary degradation of the Commerce API occurred which affected response time latency in the US region during that time window. The issue has…
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Timeline · 3 updates
- identified · Apr 08, 2026, 07:14 PM UTC
We identified an issue affecting Atomic v3 in all regions. Atomic V3 component can have issue loading. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring · Apr 08, 2026, 07:21 PM UTC
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
- resolved · Apr 08, 2026, 07:56 PM UTC
The service has remained fully operational since the last update. This incident is resolved.
Latest: The service has remained fully operational since the last update. This incident is resolved.
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See the full Coveo Cloud outage history
2 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Coveo Cloud outage history →Or sign up free to get alerts when Coveo Cloud breaks · 10 free monitors · No credit card
- Started May 21, 2026, 04:16 PM UTC · Resolved May 21, 2026, 05:52 PM UTC · 1h 35m
- [US] Document Log Visibility Issues ResolvedStarted May 08, 2026, 11:39 AM UTC · Resolved May 08, 2026, 07:51 PM UTC · 8h 11m
- [US] ML Model Building Issue ResolvedStarted Apr 29, 2026, 03:01 PM UTC · Resolved Apr 29, 2026, 09:31 PM UTC · 6h 29m
- [US] Commerce API latency ResolvedStarted Apr 27, 2026, 08:47 PM UTC · Resolved Apr 27, 2026, 05:46 PM UTC · —
- [All Regions] Atomic v3 Issues ResolvedStarted Apr 08, 2026, 07:14 PM UTC · Resolved Apr 08, 2026, 07:56 PM UTC · 41m
- Started Apr 03, 2026, 09:53 PM UTC · Resolved Apr 04, 2026, 02:33 AM UTC · 4h 39m
- [Australia] Content Refresh Delays ResolvedStarted Mar 27, 2026, 02:33 AM UTC · Resolved Mar 27, 2026, 04:16 AM UTC · 1h 42m