Is Coveo Cloud down?

Last checked 7m ago
Current status
Coveo Cloud is up

No incidents right now.

Official status page: https://status.cloud.coveo.com · Polled every 5 minutes · 104 components tracked

Coveo Cloud is operational right now. Last checked 7m ago; the most recent incident resolved 18d ago.

Real-time Coveo Cloud status, recent outages, and incident history — pulled directly from Coveo Cloud's official status page at https://status.cloud.coveo.com every 5 minutes. Pingoru tracks 104 Coveo Cloud services and has captured 6 incidents in the last 90 days (99.75% uptime). Get email, Slack, Discord, or webhook alerts the moment Coveo Cloud reports a new incident — free for 5 monitors, no credit card.

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Coveo Cloud uptime 99.75% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 1h 5m
    Started Aug 26, 2026, 07:12 PM UTC · Resolved Aug 26, 2026, 08:17 PM UTC
    Search - Hosted Search Pages
    Timeline · 3 updates
    • investigating · Aug 26, 2026, 07:12 PM UTC

      We're currently investigating an issue affecting Search pages using the hosted builder in all regions. These pages are currently unavailable. Our team is investigating and will post regular updates until solved.

    • monitoring · Aug 26, 2026, 07:25 PM UTC

      A fix has been implemented and all Hosted search pages are now operational. We will continue to monitor the situation closely.

    • resolved · Aug 26, 2026, 08:17 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 35m
    Started Aug 18, 2026, 04:34 PM UTC · Resolved Aug 18, 2026, 05:10 PM UTC
    Platform - Administration Console
    Timeline · 3 updates
    • identified · Aug 18, 2026, 04:34 PM UTC

      We identified an issue affecting Group Invites in the US region. Customers might be unable to invite a new user to their organization. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

    • monitoring · Aug 18, 2026, 04:52 PM UTC

      The issue has been fixed and we are actively monitoring this service. Thank you for your patience.

    • resolved · Aug 18, 2026, 05:10 PM UTC

      The service has remained fully operational since the last update. This incident is resolved.

    Latest: The service has remained fully operational since the last update. This incident is resolved.

  3. Resolved 4h 32m
    Started Aug 04, 2026, 08:16 PM UTC · Resolved Aug 05, 2026, 12:48 AM UTC
    Coveo ML - Generative Answering
    Timeline · 3 updates
    • investigating · Aug 04, 2026, 08:16 PM UTC

      We're investigating an issue with a service provider affecting Generative Answering in the US region. You may see short-lived spikes in errors when fetching answers from CRGA or Agentic queries. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

    • monitoring · Aug 04, 2026, 09:30 PM UTC

      The issue occurring with Generative Answering for some of our US customers has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

    • resolved · Aug 05, 2026, 12:48 AM UTC

      Between 2:30 PM ET and 4:30 PM ET, a temporary degradation on one of our service providers occurred which caused intermittent errors when interacting with Generative Answering in the US during that time window. The issue has been resolved. If you need help or to get in touch with us, please visit our Help Portal

    Latest: Between 2:30 PM ET and 4:30 PM ET, a temporary degradation on one of our service providers occurred which caused intermittent errors when interacting with Generative Answering in t…

  4. Resolved 1h 50m
    Started Jul 17, 2026, 12:05 PM UTC · Resolved Jul 17, 2026, 01:55 PM UTC
    CommerceCommerceCommerceCommerce
    Timeline · 5 updates
    • investigating · Jul 17, 2026, 12:05 PM UTC

      We're investigating an issue affecting Commerce Search. For a subset of customers, some fields which previously existed may be missing from the additionalFields in Commerce API responses. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

    • identified · Jul 17, 2026, 12:26 PM UTC

      The root cause has been identified and our team is working towards mitigating the issue.

    • identified · Jul 17, 2026, 12:48 PM UTC

      We have identified a fix and expect the issue to be mitigated within an hour. Customers relying on standard fields existing in the additional fields object are affected. This issue can be worked around by relying directly on the standard fields themselves, rather than using them via additional fields

    • monitoring · Jul 17, 2026, 01:16 PM UTC

      The fix has been implemented and confirmed to work, eliminating the impact. We are continuing to monitor the service.

    • resolved · Jul 17, 2026, 01:55 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 14h 51m
    Started Jul 16, 2026, 10:56 AM UTC · Resolved Jul 17, 2026, 01:48 AM UTC
    Analytics - Analytics Read APICoveo ML - Models Generator
    Timeline · 4 updates
    • identified · Jul 16, 2026, 10:56 AM UTC

      We identified an issue affecting Analytics Reporting and a subset of ML Models in the US region. This is preventing updates to our data shares and platform reporting. Observed data may be delayed. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

    • identified · Jul 16, 2026, 04:07 PM UTC

      We have identified the root cause and our team is still actively working on resolving the issue.

    • identified · Jul 17, 2026, 01:15 AM UTC

      Our team has implemented successful mitigations that have reduced the worst of the impact in most cases. However, a subset of customers will continue to see delays in data freshness for data used in the Administration Console. We are continuing to work towards complete mitigation.

    • resolved · Jul 17, 2026, 01:48 AM UTC

      The issue is now fully mitigated and this incident is resolved.

    Latest: The issue is now fully mitigated and this incident is resolved.

See the full Coveo Cloud outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Coveo Cloud outage history →

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Outage history

Past 90 days · 6 incidents View full outage history →