Is Coveo Cloud down?

Last checked 4m ago
Current status
Coveo Cloud is up

No incidents right now.

Official status page: https://status.cloud.coveo.com · Polled every 5 minutes · 104 components tracked

Coveo Cloud is operational right now. Last checked 4m ago; the most recent incident resolved 23d ago.

Real-time Coveo Cloud status, recent outages, and incident history — pulled directly from Coveo Cloud's official status page at https://status.cloud.coveo.com every 5 minutes. Pingoru tracks 104 Coveo Cloud services and has captured 8 incidents in the last 90 days (99.82% uptime). Get email, Slack, Discord, or webhook alerts the moment Coveo Cloud reports a new incident — free for 5 monitors, no credit card.

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Coveo Cloud uptime 99.82% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 1h 35m
    Started May 21, 2026, 04:16 PM UTC · Resolved May 21, 2026, 05:52 PM UTC
    CommerceCommerceCommerceCommerce
    Timeline · 3 updates
    • identified · May 21, 2026, 04:16 PM UTC

      We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

    • monitoring · May 21, 2026, 04:53 PM UTC

      A fix has been deployed and we are monitoring the results.

    • resolved · May 21, 2026, 05:52 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 8h 11m
    Started May 08, 2026, 11:39 AM UTC · Resolved May 08, 2026, 07:51 PM UTC
    Timeline · 4 updates
    • identified · May 08, 2026, 11:39 AM UTC

      We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

    • identified · May 08, 2026, 02:56 PM UTC

      We've identified the root cause and our team is working towards processing historical data.

    • monitoring · May 08, 2026, 07:03 PM UTC

      Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.

    • resolved · May 08, 2026, 07:51 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 6h 29m
    Started Apr 29, 2026, 03:01 PM UTC · Resolved Apr 29, 2026, 09:31 PM UTC
    Coveo ML - Models Generator
    Timeline · 3 updates
    • identified · Apr 29, 2026, 03:01 PM UTC

      We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected. If you need help or to get in touch with us, please visit our Help Portal

    • monitoring · Apr 29, 2026, 04:31 PM UTC

      A fix has been implemented and we will continue monitoring the results. Thank you for your patience.

    • resolved · Apr 29, 2026, 09:31 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved
    Started Apr 27, 2026, 08:47 PM UTC · Resolved Apr 27, 2026, 05:46 PM UTC
    Timeline · 1 update
    • resolved · Apr 27, 2026, 08:47 PM UTC

      Between 1:46PM EDT and 2:47PM EDT, a temporary degradation of the Commerce API occurred which affected response time latency in the US region during that time window. The issue has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

    Latest: Between 1:46PM EDT and 2:47PM EDT, a temporary degradation of the Commerce API occurred which affected response time latency in the US region during that time window. The issue has…

  5. Resolved 41m
    Started Apr 08, 2026, 07:14 PM UTC · Resolved Apr 08, 2026, 07:56 PM UTC
    Timeline · 3 updates
    • identified · Apr 08, 2026, 07:14 PM UTC

      We identified an issue affecting Atomic v3 in all regions. Atomic V3 component can have issue loading. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

    • monitoring · Apr 08, 2026, 07:21 PM UTC

      The issue has been fixed and we are actively monitoring this service. Thank you for your patience.

    • resolved · Apr 08, 2026, 07:56 PM UTC

      The service has remained fully operational since the last update. This incident is resolved.

    Latest: The service has remained fully operational since the last update. This incident is resolved.

See the full Coveo Cloud outage history

2 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Coveo Cloud outage history →

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Outage history

Past 90 days · 7 incidents View full outage history →