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Current status
Coveo Cloud is up

No incidents right now.

Official status page: https://status.cloud.coveo.com · Polled every 5 minutes · 104 components tracked

Coveo Cloud is operational right now. Last checked just now; the most recent incident resolved 13d ago.

Real-time Coveo Cloud status, recent outages, and incident history — pulled directly from Coveo Cloud's official status page at https://status.cloud.coveo.com every 5 minutes. Pingoru tracks 104 Coveo Cloud services and has captured 6 incidents in the last 90 days (99.76% uptime). Get email, Slack, Discord, or webhook alerts the moment Coveo Cloud reports a new incident — free for 5 monitors, no credit card.

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Coveo Cloud uptime 99.76% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 1h 50m
    Started Jul 17, 2026, 12:05 PM UTC · Resolved Jul 17, 2026, 01:55 PM UTC
    CommerceCommerceCommerceCommerce
    Timeline · 5 updates
    • investigating · Jul 17, 2026, 12:05 PM UTC

      We're investigating an issue affecting Commerce Search. For a subset of customers, some fields which previously existed may be missing from the additionalFields in Commerce API responses. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

    • identified · Jul 17, 2026, 12:26 PM UTC

      The root cause has been identified and our team is working towards mitigating the issue.

    • identified · Jul 17, 2026, 12:48 PM UTC

      We have identified a fix and expect the issue to be mitigated within an hour. Customers relying on standard fields existing in the additional fields object are affected. This issue can be worked around by relying directly on the standard fields themselves, rather than using them via additional fields

    • monitoring · Jul 17, 2026, 01:16 PM UTC

      The fix has been implemented and confirmed to work, eliminating the impact. We are continuing to monitor the service.

    • resolved · Jul 17, 2026, 01:55 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 14h 51m
    Started Jul 16, 2026, 10:56 AM UTC · Resolved Jul 17, 2026, 01:48 AM UTC
    Analytics - Analytics Read APICoveo ML - Models Generator
    Timeline · 4 updates
    • identified · Jul 16, 2026, 10:56 AM UTC

      We identified an issue affecting Analytics Reporting and a subset of ML Models in the US region. This is preventing updates to our data shares and platform reporting. Observed data may be delayed. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

    • identified · Jul 16, 2026, 04:07 PM UTC

      We have identified the root cause and our team is still actively working on resolving the issue.

    • identified · Jul 17, 2026, 01:15 AM UTC

      Our team has implemented successful mitigations that have reduced the worst of the impact in most cases. However, a subset of customers will continue to see delays in data freshness for data used in the Administration Console. We are continuing to work towards complete mitigation.

    • resolved · Jul 17, 2026, 01:48 AM UTC

      The issue is now fully mitigated and this incident is resolved.

    Latest: The issue is now fully mitigated and this incident is resolved.

  3. Resolved 3h 28m
    Started Jul 10, 2026, 06:12 PM UTC · Resolved Jul 10, 2026, 09:40 PM UTC
    Search - Search ServiceSearch - Search ServiceSearch - Search ServiceSearch - Search ServicePlatform - Customer Service APIPlatform - Customer Service APIPlatform - Customer Service APIPlatform - Customer Service API
    Timeline · 5 updates
    • identified · Jul 10, 2026, 06:12 PM UTC

      We identified an issue with one of our infrastructure providers affecting search for a subset of commerce customers in all regions. You may see service unreachable messages at times. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

    • identified · Jul 10, 2026, 06:31 PM UTC

      We've identified that the impact was specifically scoped to Commerce Recommendations and Product Listing Pages. Regular search queries are unaffected. Our team is continuing to work on mitigating the problem and will post regular updates until solved.

    • identified · Jul 10, 2026, 06:54 PM UTC

      We are seeing a progressive recovery of the issues affecting our infrastructure provider and the errors affecting Commerce Recommendations and Product Listing Pages are also trending down. The incident is still not fully resolved and sporadic errors are still observed at the moment.

    • monitoring · Jul 10, 2026, 07:50 PM UTC

      The issue affecting Commerce Recommendations and Product Listing Pages has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

    • resolved · Jul 10, 2026, 09:40 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 1h 35m
    Started May 21, 2026, 04:16 PM UTC · Resolved May 21, 2026, 05:52 PM UTC
    CommerceCommerceCommerceCommerce
    Timeline · 3 updates
    • identified · May 21, 2026, 04:16 PM UTC

      We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

    • monitoring · May 21, 2026, 04:53 PM UTC

      A fix has been deployed and we are monitoring the results.

    • resolved · May 21, 2026, 05:52 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 8h 11m
    Started May 08, 2026, 11:39 AM UTC · Resolved May 08, 2026, 07:51 PM UTC
    Timeline · 4 updates
    • identified · May 08, 2026, 11:39 AM UTC

      We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

    • identified · May 08, 2026, 02:56 PM UTC

      We've identified the root cause and our team is working towards processing historical data.

    • monitoring · May 08, 2026, 07:03 PM UTC

      Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.

    • resolved · May 08, 2026, 07:51 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

Outage history

Past 90 days · 5 incidents View full outage history →