Coveo Cloud incident

[All Regions] Intent Aware Product Ranking Issues

Minor Resolved View vendor source →

Coveo Cloud experienced a minor incident on April 3, 2026 affecting Coveo ML and Coveo ML and 1 more component, lasting 4h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 09:53 PM UTC
Resolved
Apr 04, 2026, 02:33 AM UTC
Duration
4h 39m
Detected by Pingoru
Apr 03, 2026, 09:53 PM UTC

Affected components

Coveo MLCoveo MLCoveo MLCoveo ML

Update timeline

  1. investigating Apr 03, 2026, 09:53 PM UTC

    We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Changes in catalogs may not be taken into account in a timely manner. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Apr 04, 2026, 01:48 AM UTC

    A fix has been implemented and we are monitoring the results. If you need help or to get in touch with us, please visit our Help Portal

  3. resolved Apr 04, 2026, 02:33 AM UTC

    This incident has been resolved.