Coveo Cloud experienced a minor incident on August 12, 2025 affecting Indexing Pipeline - Crawling and Indexing Pipeline - Crawling and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Indexing Pipeline - CrawlingIndexing Pipeline - CrawlingIndexing Pipeline - CrawlingIndexing Pipeline - Crawling
Update timeline
- identified Aug 12, 2025, 04:07 PM UTC
We've noticed an increase in the time it takes to process crawling and security provider jobs in all regions. Your content may not be up to date. Our team is working on deploying a fix and will post regular updates until resolved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Aug 12, 2025, 04:39 PM UTC
A fix has been implemented. We will continue monitor the situation closely.
- resolved Aug 12, 2025, 05:18 PM UTC
This incident has been resolved. The service has remained fully operational since the last update.