Coveo Cloud Outage History
Coveo Cloud is up right nowPingoru has recorded 55 incidents for Coveo Cloud: 23 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 13 of 720 (2%) |
| May 2026 | 2 | 10 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 3 | 20 of 744 (3%) |
| August 2026 | 3 | 6 of 744 (1%) |
| September 2026 | 3 | 126 of 720 (18%) |
| October 2026 | 1 | 5 of 508 (1%) |
Incidents, newest first
Major October 21, 2026 [EU] Analytics Reporting Issues 5h 26m Analytics - Analytics Read API, Commerce - Merchandising Hub
Started Oct 21, 2026, 06:55 PM UTC· resolved Oct 22, 2026, 12:21 AM UTC
- identified Oct 21, 2026, 06:55 PM UTC
We are observing an issue affecting Analytics Reporting in the EU region. Analytics reports and dashboards in the Administration Console, including the Merchandising Hub, may fail to load. Analytics events are still being collected normally, and search is not affected. This is caused by an issue with one of our third-party infrastructure providers. We are actively working with them to restore service and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Oct 21, 2026, 09:25 PM UTC
The issue has been fixed and we are actively monitoring the service. Some analytics events are still being processed. Thank you for your patience.
- resolved Oct 22, 2026, 12:21 AM UTC
The service has remained fully operational since the last update. This incident is resolved.
Major September 16, 2026 [All Regions] Platform login with Salesforce provider issues 8h 39m Platform - Administration Console, Platform - Administration Console, Platform - Administration Console, Platform - Administration Console
Started Sep 16, 2026, 03:18 PM UTC· resolved Sep 16, 2026, 11:58 PM UTC
- identified Sep 16, 2026, 03:18 PM UTC
We identified intermittent issues with logging in to the Coveo platform when using the Salesforce provider in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
- monitoring Sep 16, 2026, 08:30 PM UTC
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
- resolved Sep 16, 2026, 11:58 PM UTC
The login has remained fully operational since the last update. This incident is resolved.
Major September 16, 2026 [All Regions] Salesforce sources update Issues 5d 5h Indexing Pipeline - Crawling, Indexing Pipeline - Crawling, Indexing Pipeline - Crawling, Indexing Pipeline - Crawling
Started Sep 16, 2026, 01:04 PM UTC· resolved Sep 21, 2026, 06:59 PM UTC
- identified Sep 16, 2026, 01:04 PM UTC
We are observing intermittent issue affecting update operations of Salesforce sources in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
- monitoring Sep 16, 2026, 07:45 PM UTC
A Salesforce service outage impacted authentication token refresh operations, causing intermittent connectivity and authentication errors for some Salesforce sources. While Salesforce has restored service, affected sources may require reauthorization to fully restore connectivity. For questions or assistance, please contact Support or your Coveo representative.
- resolved Sep 21, 2026, 06:59 PM UTC
The service has remained fully operational since the last update. This incident is resolved.
Minor September 16, 2026 [All Regions] Support portal Issues 7h 56m
Started Sep 16, 2026, 12:33 PM UTC· resolved Sep 16, 2026, 08:29 PM UTC
- identified Sep 16, 2026, 12:33 PM UTC
Due to an ongoing issue with one of our service provider, we are observing intermittent issue preventing some customers of using the support portal in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
- monitoring Sep 16, 2026, 07:47 PM UTC
The issue seems fixed and we are actively monitoring the support portal. Thank you for your patience.
- resolved Sep 16, 2026, 08:29 PM UTC
The support portal has remained fully operational since the last update. This incident is resolved.
Critical August 26, 2026 [All Regions] Hosted Search Pages issue 1h 5m Search - Hosted Search Pages
Started Aug 26, 2026, 07:12 PM UTC· resolved Aug 26, 2026, 08:17 PM UTC
- investigating Aug 26, 2026, 07:12 PM UTC
We're currently investigating an issue affecting Search pages using the hosted builder in all regions. These pages are currently unavailable. Our team is investigating and will post regular updates until solved.
- monitoring Aug 26, 2026, 07:25 PM UTC
A fix has been implemented and all Hosted search pages are now operational. We will continue to monitor the situation closely.
- resolved Aug 26, 2026, 08:17 PM UTC
This incident has been resolved.
Notice August 18, 2026 [US] Group Invite Issues 35m Platform - Administration Console
Started Aug 18, 2026, 04:34 PM UTC· resolved Aug 18, 2026, 05:10 PM UTC
- identified Aug 18, 2026, 04:34 PM UTC
We identified an issue affecting Group Invites in the US region. Customers might be unable to invite a new user to their organization. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Aug 18, 2026, 04:52 PM UTC
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
- resolved Aug 18, 2026, 05:10 PM UTC
The service has remained fully operational since the last update. This incident is resolved.
Major August 4, 2026 US - Generative Answering Issues 4h 32m Coveo ML - Generative Answering
Started Aug 04, 2026, 08:16 PM UTC· resolved Aug 05, 2026, 12:48 AM UTC
- investigating Aug 04, 2026, 08:16 PM UTC
We're investigating an issue with a service provider affecting Generative Answering in the US region. You may see short-lived spikes in errors when fetching answers from CRGA or Agentic queries. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Aug 04, 2026, 09:30 PM UTC
The issue occurring with Generative Answering for some of our US customers has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal
- resolved Aug 05, 2026, 12:48 AM UTC
Between 2:30 PM ET and 4:30 PM ET, a temporary degradation on one of our service providers occurred which caused intermittent errors when interacting with Generative Answering in the US during that time window. The issue has been resolved. If you need help or to get in touch with us, please visit our Help Portal
Minor July 17, 2026 [All Regions] Commerce Search Issues 1h 50m Commerce, Commerce, Commerce, Commerce
Started Jul 17, 2026, 12:05 PM UTC· resolved Jul 17, 2026, 01:55 PM UTC
- investigating Jul 17, 2026, 12:05 PM UTC
We're investigating an issue affecting Commerce Search. For a subset of customers, some fields which previously existed may be missing from the additionalFields in Commerce API responses. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Jul 17, 2026, 12:26 PM UTC
The root cause has been identified and our team is working towards mitigating the issue.
- identified Jul 17, 2026, 12:48 PM UTC
We have identified a fix and expect the issue to be mitigated within an hour. Customers relying on standard fields existing in the additional fields object are affected. This issue can be worked around by relying directly on the standard fields themselves, rather than using them via additional fields
- monitoring Jul 17, 2026, 01:16 PM UTC
The fix has been implemented and confirmed to work, eliminating the impact. We are continuing to monitor the service.
- resolved Jul 17, 2026, 01:55 PM UTC
This incident has been resolved.
Minor July 16, 2026 [US] Analytics Reporting and ML Model Issues 14h 51m Analytics - Analytics Read API, Coveo ML - Models Generator
Started Jul 16, 2026, 10:56 AM UTC· resolved Jul 17, 2026, 01:48 AM UTC
- identified Jul 16, 2026, 10:56 AM UTC
We identified an issue affecting Analytics Reporting and a subset of ML Models in the US region. This is preventing updates to our data shares and platform reporting. Observed data may be delayed. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Jul 16, 2026, 04:07 PM UTC
We have identified the root cause and our team is still actively working on resolving the issue.
- identified Jul 17, 2026, 01:15 AM UTC
Our team has implemented successful mitigations that have reduced the worst of the impact in most cases. However, a subset of customers will continue to see delays in data freshness for data used in the Administration Console. We are continuing to work towards complete mitigation.
- resolved Jul 17, 2026, 01:48 AM UTC
The issue is now fully mitigated and this incident is resolved.
Major July 10, 2026 All Regions - Commerce Search Issues 3h 28m Search - Search Service, Search - Search Service, Search - Search Service, Search - Search Service and 4 more
Started Jul 10, 2026, 06:12 PM UTC· resolved Jul 10, 2026, 09:40 PM UTC
- identified Jul 10, 2026, 06:12 PM UTC
We identified an issue with one of our infrastructure providers affecting search for a subset of commerce customers in all regions. You may see service unreachable messages at times. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Jul 10, 2026, 06:31 PM UTC
We've identified that the impact was specifically scoped to Commerce Recommendations and Product Listing Pages. Regular search queries are unaffected. Our team is continuing to work on mitigating the problem and will post regular updates until solved.
- identified Jul 10, 2026, 06:54 PM UTC
We are seeing a progressive recovery of the issues affecting our infrastructure provider and the errors affecting Commerce Recommendations and Product Listing Pages are also trending down. The incident is still not fully resolved and sporadic errors are still observed at the moment.
- monitoring Jul 10, 2026, 07:50 PM UTC
The issue affecting Commerce Recommendations and Product Listing Pages has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal
- resolved Jul 10, 2026, 09:40 PM UTC
This incident has been resolved.
Minor May 21, 2026 [All Regions] Commerce Service Issues 1h 35m Commerce, Commerce, Commerce, Commerce
Started May 21, 2026, 04:16 PM UTC· resolved May 21, 2026, 05:52 PM UTC
- identified May 21, 2026, 04:16 PM UTC
We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring May 21, 2026, 04:53 PM UTC
A fix has been deployed and we are monitoring the results.
- resolved May 21, 2026, 05:52 PM UTC
This incident has been resolved.
Notice May 8, 2026 [US] Document Log Visibility Issues 8h 11m
Started May 08, 2026, 11:39 AM UTC· resolved May 08, 2026, 07:51 PM UTC
- identified May 08, 2026, 11:39 AM UTC
We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified May 08, 2026, 02:56 PM UTC
We've identified the root cause and our team is working towards processing historical data.
- monitoring May 08, 2026, 07:03 PM UTC
Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.
- resolved May 08, 2026, 07:51 PM UTC
This incident has been resolved.
Minor April 29, 2026 [US] ML Model Building Issue 6h 29m Coveo ML - Models Generator
Started Apr 29, 2026, 03:01 PM UTC· resolved Apr 29, 2026, 09:31 PM UTC
- identified Apr 29, 2026, 03:01 PM UTC
We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Apr 29, 2026, 04:31 PM UTC
A fix has been implemented and we will continue monitoring the results. Thank you for your patience.
- resolved Apr 29, 2026, 09:31 PM UTC
This incident has been resolved.
Notice April 27, 2026 [US] Commerce API latency 1h 1m
Started Apr 27, 2026, 05:46 PM UTC· resolved Apr 27, 2026, 06:47 PM UTC
- resolved Apr 27, 2026, 08:47 PM UTC
Between 1:46PM EDT and 2:47PM EDT, a temporary degradation of the Commerce API occurred which affected response time latency in the US region during that time window. The issue has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal
Minor April 8, 2026 [All Regions] Atomic v3 Issues 41m
Started Apr 08, 2026, 07:14 PM UTC· resolved Apr 08, 2026, 07:56 PM UTC
- identified Apr 08, 2026, 07:14 PM UTC
We identified an issue affecting Atomic v3 in all regions. Atomic V3 component can have issue loading. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Apr 08, 2026, 07:21 PM UTC
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
- resolved Apr 08, 2026, 07:56 PM UTC
The service has remained fully operational since the last update. This incident is resolved.
Minor April 3, 2026 [All Regions] Intent Aware Product Ranking Issues 4h 39m Coveo ML, Coveo ML, Coveo ML, Coveo ML
Started Apr 03, 2026, 09:53 PM UTC· resolved Apr 04, 2026, 02:33 AM UTC
- investigating Apr 03, 2026, 09:53 PM UTC
We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Changes in catalogs may not be taken into account in a timely manner. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Apr 04, 2026, 01:48 AM UTC
A fix has been implemented and we are monitoring the results. If you need help or to get in touch with us, please visit our Help Portal
- resolved Apr 04, 2026, 02:33 AM UTC
This incident has been resolved.
Major March 27, 2026 [Australia] Content Refresh Delays 1h 42m Indexing Pipeline - Push API, Indexing Pipeline - Crawling
Started Mar 27, 2026, 02:33 AM UTC· resolved Mar 27, 2026, 04:16 AM UTC
- identified Mar 27, 2026, 02:33 AM UTC
We've identified an issue causing content refresh delays in our Australian hosting region. Your content might not be up to date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Mar 27, 2026, 03:21 AM UTC
The root cause has been identified and a fix is currently being implemented.
- monitoring Mar 27, 2026, 04:04 AM UTC
A fix has been implemented and we are monitoring the results. Content updates are now being processed again.
- resolved Mar 27, 2026, 04:16 AM UTC
This incident has been resolved. Thank you for your patience.
Minor March 4, 2026 [US] Elevated source job refresh times 3m Indexing Pipeline - Crawling
Started Mar 04, 2026, 06:22 AM UTC· resolved Mar 04, 2026, 06:26 AM UTC
- monitoring Mar 04, 2026, 06:22 AM UTC
We have identified an issue causing elevated source job refresh times. A fix has already been implemented and we are monitoring the results.
- resolved Mar 04, 2026, 06:26 AM UTC
This incident has been resolved.
Minor February 6, 2026 [All Regions] Automatic Relevance Tuning Issue 4h 17m Coveo ML, Coveo ML, Coveo ML, Coveo ML
Started Feb 06, 2026, 10:24 PM UTC· resolved Feb 07, 2026, 02:42 AM UTC
- investigating Feb 06, 2026, 10:24 PM UTC
We're currently investigating an issue causing degraded relevance with Automatic Relevance Tuning (ART) in all regions. If you need help or to get in touch with us, please visit our Help Portal
- investigating Feb 06, 2026, 10:24 PM UTC
We are continuing to investigate this issue.
- identified Feb 06, 2026, 10:44 PM UTC
The cause has been identified and mitigation is in progress. We will provide an update once the situation is fully resolved.
- monitoring Feb 07, 2026, 01:00 AM UTC
The issue has been fixed. We are monitoring the situation closely to ensure a full recovery.
- resolved Feb 07, 2026, 02:42 AM UTC
This incident has been resolved.
Minor January 13, 2026 [All Regions] Search Service Issues 37m Search - Search Service, Search - Search Service, Search - Search Service, Search - Search Service and 8 more
Started Jan 13, 2026, 10:53 PM UTC· resolved Jan 13, 2026, 11:31 PM UTC
- monitoring Jan 13, 2026, 10:53 PM UTC
We identified and mitigated an issue affecting the Search Service in all regions. Queries were being throttled due to a system issue. Our team has applied a mitigation and we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Jan 13, 2026, 11:00 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 13, 2026, 11:31 PM UTC
The service has remained fully operational since the last update. This incident is resolved.
Major December 16, 2025 [US] [EU] Analytics Ingestion Issues 16h 43m Analytics - Analytics Write API, Analytics - Analytics Read API, Analytics - Analytics Read API
Started Dec 16, 2025, 09:37 AM UTC· resolved Dec 17, 2025, 02:20 AM UTC
- identified Dec 16, 2025, 09:37 AM UTC
We identified an issue affecting Analytics Ingestion in the EU region. Due to an issue with a third-party infrastructure provider, reporting on analytic data is not currently possible. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Dec 16, 2025, 10:18 AM UTC
We identified an issue affecting Analytics Ingestion in the EU and US regions. Due to an issue with a third-party infrastructure provider, reporting on analytic data in the EU region is not currently possible. Additionally, Data Share feature for the US West (Oregon) region might be affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Dec 16, 2025, 06:07 PM UTC
The issue with the third-party infrastructure provider has been resolved, processing of new data is back to normal. Data received during the outage is being processed. Reporting on analytics data in the EU region and Data Share in the US West (Oregon) region is affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- resolved Dec 17, 2025, 02:20 AM UTC
The data received during the third-party outage has been processed. Reporting in EU and Data Share in US West (Oregon) should be back to normal. If you need help or to get in touch with us, please visit our Help Portal
Minor December 10, 2025 [US] [EU] [AU] Analytics Ingestion Delay 9h 53m Analytics - Analytics Read API, Analytics - Analytics Read API, Analytics - Analytics Read API, Coveo ML and 2 more
Started Dec 10, 2025, 05:34 AM UTC· resolved Dec 10, 2025, 03:28 PM UTC
- identified Dec 10, 2025, 05:34 AM UTC
We're investigating an issue affecting analytics ingestion in the US, Europe and Australia regions. Events are still being ingested but there is increased latency in their processing. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Dec 10, 2025, 06:12 AM UTC
The issue has been linked to an infrastructure provider and is now fixed. We are actively monitoring this service. Thank you for your patience.
- resolved Dec 10, 2025, 03:28 PM UTC
This incident has been resolved.
Notice November 21, 2025 Zscaler Classification Impact 2d 18h
Started Nov 21, 2025, 09:15 PM UTC· resolved Nov 24, 2025, 04:14 PM UTC
- monitoring Nov 21, 2025, 09:15 PM UTC
As of November 13, 2025, Zscaler reclassified coveo.com as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features. We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on adding urls to allowlists. If issues persist, please open a P1 ticket with Zscaler noting this impact. More details: Knowledge Article.
- resolved Nov 24, 2025, 04:14 PM UTC
This incident has been resolved. Zscaler has reclassified coveo.com to "Other Information Technologies", resolving the access issues some customers were experiencing.
Minor October 20, 2025 [All Regions] Infrastructure provider issue 1d 1h Indexing Pipeline - Push API, Indexing Pipeline - Push API, Indexing Pipeline - Push API, Indexing Pipeline - Push API and 6 more
Started Oct 20, 2025, 09:50 AM UTC· resolved Oct 21, 2025, 11:29 AM UTC
- monitoring Oct 20, 2025, 09:50 AM UTC
An issue with an infrastructure provider has led to a partial degradation of some Coveo services. Mitigations are already ongoing at the level of infrastructure provider and therefore we are already seeing improvements happening. We will continue to monitor the issue until this is fully resolved.
- monitoring Oct 20, 2025, 11:27 AM UTC
The underlying issues have been resolved by our infrastructure provider. Coveo services have been working normally since the last update and we are working on a document processing backlog that accumulated over the incident in the US region. All other region's document processing is caught up to real time.
- identified Oct 20, 2025, 01:11 PM UTC
Due to the ongoing issue with our infrastructure provider, we are observing a degradation of Analytics Read services in the US region. Users of this service are currently seeing elevated error rates. We are also continuing to process the previously mentioned document processing backlog.
- identified Oct 20, 2025, 01:50 PM UTC
All document processing backlogs have been processed, so indexed documents are now up to date for all customers in all regions. We are continuing to see elevated error rates on the Analytics Read service as the issue with our infrastructure provider is ongoing.
- identified Oct 20, 2025, 03:11 PM UTC
We are continuing to see elevated error rates on the Analytics Read API and are now seeing some delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing.
- identified Oct 20, 2025, 04:29 PM UTC
We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results.
- identified Oct 20, 2025, 05:37 PM UTC
We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Capacity problems are also slowing down our crawling operations in the US region, introducing some delays for scheduled jobs. Your content for sources crawled by our infrastructure may not be up to date. Push API and Crawling Module sources remain up to date.
- identified Oct 20, 2025, 06:39 PM UTC
We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Capacity issues have improved in the US region, and Crawling is back to normal operations.
- identified Oct 20, 2025, 08:46 PM UTC
We are seeing continued delays in Analytics Event Ingestion. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. The elevated error rates which impacted the Analytics Read API in the last few hours have been mitigated and that service is now back to normal operations.
- monitoring Oct 20, 2025, 09:42 PM UTC
All remaining impacted services have returned to normal operations since the last update. The Analytics Event Ingestion backlog has been processed, and the Real-Time Machine Learning features that depend on them are now all caught up. We are continuing to monitor all services closely.
- resolved Oct 21, 2025, 11:29 AM UTC
This incident has been resolved. All services have remained fully operational since the last update.
Major October 8, 2025 [All Regions] Crawling Issues 1h 38m Indexing Pipeline - Crawling, Indexing Pipeline - Crawling, Indexing Pipeline - Crawling, Indexing Pipeline - Crawling
Started Oct 08, 2025, 07:01 PM UTC· resolved Oct 08, 2025, 08:40 PM UTC
- monitoring Oct 08, 2025, 07:01 PM UTC
Between 12:00 PM ET and 2:00 PM ET, a temporary degradation of crawling occurred which paused or stopped some crawling operations in all regions during that time window. It is safe to resume them or start new operations. The issue has been fixed and we will automatically resume sources that were paused due to this issue. We are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal
- resolved Oct 08, 2025, 08:40 PM UTC
This incident has been resolved. All sources that were paused due to errors have now been restarted while sources that were stopped will resume normally on their next schedule. Thank you for your patience.