Coveo Cloud experienced a minor incident on July 17, 2026 affecting Commerce and Commerce and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2026, 12:05 PM UTC
We're investigating an issue affecting Commerce Search. For a subset of customers, some fields which previously existed may be missing from the additionalFields in Commerce API responses. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Jul 17, 2026, 12:26 PM UTC
The root cause has been identified and our team is working towards mitigating the issue.
- identified Jul 17, 2026, 12:48 PM UTC
We have identified a fix and expect the issue to be mitigated within an hour. Customers relying on standard fields existing in the additional fields object are affected. This issue can be worked around by relying directly on the standard fields themselves, rather than using them via additional fields
- monitoring Jul 17, 2026, 01:16 PM UTC
The fix has been implemented and confirmed to work, eliminating the impact. We are continuing to monitor the service.
- resolved Jul 17, 2026, 01:55 PM UTC
This incident has been resolved.