Coveo Cloud incident
[All Regions] Salesforce sources update Issues
Coveo Cloud experienced a major incident on September 16, 2026 affecting Indexing Pipeline - Crawling and Indexing Pipeline - Crawling and 1 more component, lasting 5d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 16, 2026, 01:04 PM UTC
We are observing intermittent issue affecting update operations of Salesforce sources in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
- monitoring Sep 16, 2026, 07:45 PM UTC
A Salesforce service outage impacted authentication token refresh operations, causing intermittent connectivity and authentication errors for some Salesforce sources. While Salesforce has restored service, affected sources may require reauthorization to fully restore connectivity. For questions or assistance, please contact Support or your Coveo representative.
- resolved Sep 21, 2026, 06:59 PM UTC
The service has remained fully operational since the last update. This incident is resolved.