Coveo Cloud experienced a minor incident on May 21, 2026 affecting Commerce and Commerce and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
CommerceCommerceCommerceCommerce
Update timeline
- identified May 21, 2026, 04:16 PM UTC
We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring May 21, 2026, 04:53 PM UTC
A fix has been deployed and we are monitoring the results.
- resolved May 21, 2026, 05:52 PM UTC
This incident has been resolved.