Coveo Cloud incident

[All Regions] Commerce Service Issues

Coveo Cloud is currently experiencing a minor incident affecting Commerce and Commerce and 1 more component, which began 9 min ago. The vendor's full update timeline is below.

Started
May 21, 2026, 04:16 PM UTC
Resolved
Ongoing
Duration
● 9m
Detected by Pingoru
May 21, 2026, 04:16 PM UTC

Affected components

CommerceCommerceCommerceCommerce

Update timeline

  1. identified May 21, 2026, 04:16 PM UTC

    We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal