Coveo Cloud experienced a major incident on August 4, 2026 affecting Coveo ML - Generative Answering, lasting 4h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2026, 08:16 PM UTC
We're investigating an issue with a service provider affecting Generative Answering in the US region. You may see short-lived spikes in errors when fetching answers from CRGA or Agentic queries. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Aug 04, 2026, 09:30 PM UTC
The issue occurring with Generative Answering for some of our US customers has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal
- resolved Aug 05, 2026, 12:48 AM UTC
Between 2:30 PM ET and 4:30 PM ET, a temporary degradation on one of our service providers occurred which caused intermittent errors when interacting with Generative Answering in the US during that time window. The issue has been resolved. If you need help or to get in touch with us, please visit our Help Portal