Coveo Cloud incident

[US] Analytics Reporting and ML Model Issues

Minor Resolved View vendor source →

Coveo Cloud experienced a minor incident on July 16, 2026 affecting Analytics - Analytics Read API and Coveo ML - Models Generator, lasting 14h 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 10:56 AM UTC
Resolved
Jul 17, 2026, 01:48 AM UTC
Duration
14h 51m
Detected by Pingoru
Jul 16, 2026, 10:56 AM UTC

Affected components

Analytics - Analytics Read APICoveo ML - Models Generator

Update timeline

  1. identified Jul 16, 2026, 10:56 AM UTC

    We identified an issue affecting Analytics Reporting and a subset of ML Models in the US region. This is preventing updates to our data shares and platform reporting. Observed data may be delayed. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. identified Jul 16, 2026, 04:07 PM UTC

    We have identified the root cause and our team is still actively working on resolving the issue.

  3. identified Jul 17, 2026, 01:15 AM UTC

    Our team has implemented successful mitigations that have reduced the worst of the impact in most cases. However, a subset of customers will continue to see delays in data freshness for data used in the Administration Console. We are continuing to work towards complete mitigation.

  4. resolved Jul 17, 2026, 01:48 AM UTC

    The issue is now fully mitigated and this incident is resolved.