commercetools Outage History
commercetools is up right nowPingoru has recorded 19 incidents for commercetools: 19 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| May 2026 | 3 | 5 of 744 (1%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 4 | 5 of 744 (1%) |
| August 2026 | 2 | 10 of 744 (1%) |
| September 2026 | 2 | 6 of 720 (1%) |
| October 2026 | 1 | 1 of 744 (0%) |
| November 2026 | 1 | 1 of 112 (1%) |
Incidents, newest first
Minor November 4, 2026 Deployments issues 43m Frontend: CI / CD Pipeline, Frontend: CI / CD Pipeline (Frontend: CI / CD Pipeline — North America (Google Cloud)), Frontend: CI / CD Pipeline (Frontend: CI / CD Pipeline — Europe (Google Cloud)), Frontend: CI / CD Pipeline (Frontend: CI / CD Pipeline — Australia (Google Cloud))
Started Nov 04, 2026, 04:22 PM UTC· resolved Nov 04, 2026, 05:06 PM UTC
- monitoring Nov 04, 2026, 04:22 PM UTC
Our CI/CD pipeline is currently experiencing delays and is temporarily unavailable due to an issue with a third-party service provider. This is preventing new builds and deployments, though previously successful builds remain fully functional. Our team is closely monitoring the provider's status and will provide updates as service is restored.
- monitoring Nov 04, 2026, 04:47 PM UTC
We are observing improvements in our CI/CD pipeline performance. New builds and deployments are beginning to process successfully. Our team will continue to closely monitor the upstream service until full stability is confirmed.
- resolved Nov 04, 2026, 05:06 PM UTC
The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.
Minor October 13, 2026 Elevated API Error Rates - GCP North America 1h 1m Composable Commerce: APIs, Composable Commerce: APIs (Composable Commerce: APIs — North America (Google Cloud))
Started Oct 13, 2026, 12:29 AM UTC· resolved Oct 13, 2026, 01:30 AM UTC
- investigating Oct 13, 2026, 12:29 AM UTC
We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. We are committed to resolving this as swiftly as possible and will provide further updates shortly.
- monitoring Oct 13, 2026, 01:13 AM UTC
All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur.
- resolved Oct 13, 2026, 01:30 AM UTC
The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.
- investigating Oct 13, 2026, 02:05 AM UTC
We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. We are committed to resolving this as swiftly as possible and will provide further updates shortly.
Minor September 24, 2026 Merchant Center - issue with navigation and discoverability of custom apps and custom views 4h 31m Composable Commerce: Merchant Center, Composable Commerce: Merchant Center (Composable Commerce: Merchant Center — North America (Google Cloud)), Composable Commerce: Merchant Center (Composable Commerce: Merchant Center — North America (AWS)), Composable Commerce: Merchant Center (Composable Commerce: Merchant Center — Europe (Google Cloud)) and 2 more
Started Sep 24, 2026, 07:16 AM UTC· resolved Sep 24, 2026, 11:47 AM UTC
- identified Sep 24, 2026, 07:16 AM UTC
We are currently investigating an issue affecting the Composable Commerce Merchant Center. Affected projects may observe that custom apps and Custom Views are not displayed within the left-hand navigation menu or on pages. Direct links to these apps and views remain functional as a temporary workaround. Our engineering team is actively working to identify the root cause and resolve the issue as quickly as possible.
- identified Sep 24, 2026, 09:00 AM UTC
We are currently investigating an issue affecting the Composable Commerce Merchant Center. Affected projects may observe that custom apps and Custom Views are not displayed within the left-hand navigation menu or on pages. Direct links to these apps and views remain functional as a temporary workaround. Our engineering team is currently taking corrective actions to apply a fix and restore normal functionality. We will provide further updates as progress is made.
- identified Sep 24, 2026, 09:07 AM UTC
We have successfully identified the cause of the issue where custom apps and Custom Views are not displayed in the navigation menu or on pages within the Composable Commerce Merchant Center. Direct links to these apps and views remain functional as a temporary workaround. Our engineering team is currently taking corrective actions to apply a fix and restore normal functionality. We will provide further updates as progress is made.
- identified Sep 24, 2026, 09:36 AM UTC
Our engineering team is continuing to actively work on resolving the issue affecting the Composable Commerce Merchant Center. We are working to restore normal functionality as quickly as possible and will provide further updates as progress is made.
- identified Sep 24, 2026, 10:20 AM UTC
Our engineering team is continuing to actively work on resolving the issue affecting the Composable Commerce Merchant Center. We are working to restore normal functionality as quickly as possible and will provide further updates as progress is made. Direct links to these apps and views remain functional as a temporary workaround.
- identified Sep 24, 2026, 10:57 AM UTC
Our engineering team is making progress on the resolution and is currently finalizing measures to address the issue affecting the Composable Commerce Merchant Center. We are working to restore normal functionality as quickly as possible and will provide further updates as progress is made.
- monitoring Sep 24, 2026, 11:16 AM UTC
We have deployed a fix for the issue affecting custom apps and Custom Views within the Composable Commerce Merchant Center. Normal navigation menu and page functionality have been restored, and we are currently monitoring system performance to ensure stability. Direct links to apps and views continue to remain functional. We will provide a final update once stability is fully confirmed.
- resolved Sep 24, 2026, 11:47 AM UTC
The reported issue affecting custom apps and Custom Views within the Composable Commerce Merchant Center has been successfully resolved. Normal navigation menu functionality and page display have been fully restored. We appreciate your patience while our team worked to resolve the issue.
Minor September 1, 2026 External GCP Cloud NAT service incident 1h 18m Frontend: Delivery & API hub
Started Sep 01, 2026, 02:32 PM UTC· resolved Sep 01, 2026, 03:50 PM UTC
- investigating Sep 01, 2026, 02:32 PM UTC
There was a global outage external service at GCP side, Cloud NAT service affecting US region and our Frontend Delivery.
- resolved Sep 01, 2026, 03:50 PM UTC
Resolved on GCP side, our teams checked and monitored the situation
Minor August 13, 2026 Security Warnings on Frontend Domains 1h 34m Frontend: Delivery & API hub, Frontend: Delivery & API hub (Frontend: Delivery & API hub — North America (Google Cloud)), Frontend: Delivery & API hub (Frontend: Delivery & API hub — Europe (Google Cloud)), Frontend: Delivery & API hub (Frontend: Delivery & API hub — Australia (Google Cloud))
Started Aug 13, 2026, 06:43 PM UTC· resolved Aug 13, 2026, 08:17 PM UTC
- monitoring Aug 13, 2026, 06:43 PM UTC
We are currently investigating reports of security warnings when accessing sites under *.frontend.site domains which only affects non-production projects. Visitors may experience interstitial browser warnings indicating potential security risks. Our engineering team is actively working with our third-party infrastructure partner to resolve the domain configuration and mitigate the warnings.
- monitoring Aug 13, 2026, 07:44 PM UTC
Our engineering team is co-ordinating with the infrastructure partner and we are awaiting a response from our partner to complete the remediation. We will provide further updates as soon as more information becomes available.
Minor August 6, 2026 Deployments issues 8h 17m Frontend: CI / CD Pipeline, Frontend: CI / CD Pipeline (Frontend: CI / CD Pipeline — North America (Google Cloud)), Frontend: CI / CD Pipeline (Frontend: CI / CD Pipeline — Europe (Google Cloud)), Frontend: CI / CD Pipeline (Frontend: CI / CD Pipeline — Australia (Google Cloud))
Started Aug 06, 2026, 06:24 PM UTC· resolved Aug 07, 2026, 02:41 AM UTC
- identified Aug 06, 2026, 06:24 PM UTC
We are experiencing issues with deployments. Our live services remain unaffected and not impacting active pages but is preventing new deployments from being pushed to production. Our team is investigating the cause and will provide updates as they become available.
- identified Aug 06, 2026, 08:22 PM UTC
We are experiencing issues with deployments. Our live services remain unaffected and active pages are not impacted, but this issue is preventing new deployments from being pushed to production. Our team is waiting for the resolution of the GitHub Actions incident and will provide updates as they become available.
- identified Aug 06, 2026, 09:33 PM UTC
We are experiencing issues with deployments. Our live services remain unaffected, and active pages are not impacted, but this issue is preventing new deployments from being pushed to production. The GitHub Actions incident is still ongoing, and we're continuing to monitor. We'll keep you posted.
- identified Aug 06, 2026, 10:41 PM UTC
We are experiencing issues with deployments. Our live services remain unaffected, and active pages are not impacted, but this issue is preventing new deployments from being pushed to production. The GitHub Actions incident is still ongoing, and we're continuing to monitor.
- identified Aug 06, 2026, 11:44 PM UTC
We are continuing to experience issues with our deployment pipeline, which is preventing new deployments from being pushed to production. Live services and active pages remain unaffected. We will provide further updates as soon as more information becomes available.
- identified Aug 07, 2026, 12:49 AM UTC
We are currently monitoring the situation alongside our deployment partner about the ongoing deployment pipeline issues. Live services and active storefront pages remain fully operational, but new deployments are temporarily prevented from being pushed to production. We will provide further updates as more information becomes available.
- resolved Aug 07, 2026, 02:41 AM UTC
The related Github incident has been marked as resolved. We have restarted our build queue and confirmed that new builds are running normally. Please note that the downtime caused by the Github incident may have caused some builds to fail. If a build is still missing from your CI, you may need to push an empty commit to force a new one.
Minor July 30, 2026 Degraded Performance - GCP Europe 51m Composable Commerce: APIs, Composable Commerce: APIs (Composable Commerce: APIs — Europe (Google Cloud))
Started Jul 30, 2026, 12:03 PM UTC· resolved Jul 30, 2026, 12:54 PM UTC
- investigating Jul 30, 2026, 12:03 PM UTC
We are currently investigating an increase in errors on multiple endpoints. Our engineering team is working to identify the root cause. We will provide updates as soon as more information becomes available.
- monitoring Jul 30, 2026, 12:17 PM UTC
All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur.
- resolved Jul 30, 2026, 12:54 PM UTC
The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.
Minor July 30, 2026 Degraded Performance - GCP Europe 41m Composable Commerce: APIs, Composable Commerce: APIs (Composable Commerce: APIs — Europe (Google Cloud))
Started Jul 30, 2026, 09:19 AM UTC· resolved Jul 30, 2026, 10:00 AM UTC
- investigating Jul 30, 2026, 09:19 AM UTC
We are currently investigating an increase in errors on multiple endpoints. Our engineering team is working to identify the root cause. We will provide updates as soon as more information becomes available.
- monitoring Jul 30, 2026, 09:27 AM UTC
All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur.
- resolved Jul 30, 2026, 10:00 AM UTC
The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.
Minor July 10, 2026 Elevated API Error Rates - GCP Europe 1h 41m Composable Commerce: APIs, Composable Commerce: APIs (Composable Commerce: APIs — Europe (Google Cloud))
Started Jul 10, 2026, 12:49 AM UTC· resolved Jul 10, 2026, 02:30 AM UTC
- investigating Jul 10, 2026, 12:49 AM UTC
We are experiencing elevated levels of 5xx errors across API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. We are committed to resolving this as swiftly as possible and will provide further updates shortly.
- investigating Jul 10, 2026, 12:56 AM UTC
We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. We are committed to resolving this as swiftly as possible and will provide further updates shortly.
- investigating Jul 10, 2026, 01:29 AM UTC
We are actively investigating the underlying cause of the behavior reported. Our team is working to resolve the issue and we will continue to provide regular updates
- identified Jul 10, 2026, 01:41 AM UTC
We have identified the cause of the issue and are currently taking corrective actions to resolve it. We are monitoring progress closely and we will provide updates as necessary.
- monitoring Jul 10, 2026, 01:51 AM UTC
All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur.
- resolved Jul 10, 2026, 02:30 AM UTC
The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.
Major July 9, 2026 Elevated API Error Rates - GCP Europe 2h 5m Composable Commerce: APIs, Composable Commerce: APIs (Composable Commerce: APIs — Europe (Google Cloud))
Started Jul 09, 2026, 04:12 AM UTC· resolved Jul 09, 2026, 06:17 AM UTC
- investigating Jul 09, 2026, 04:12 AM UTC
We are experiencing elevated levels of 5xx errors across carts API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. We are committed to resolving this as swiftly as possible and will provide further updates shortly.
- identified Jul 09, 2026, 04:19 AM UTC
We have identified the cause of the issue and are currently taking corrective actions to resolve it. We are monitoring progress closely and we will provide updates as necessary.
- identified Jul 09, 2026, 04:45 AM UTC
We are actively investigating the underlying cause of the behavior reported. Our team is working to resolve the issue and we will continue to provide regular updates
- identified Jul 09, 2026, 05:14 AM UTC
Our teams are actively continuing their investigation to troubleshoot the underlying infrastructure. We will continue to provide regular updates as the investigation progresses.
- identified Jul 09, 2026, 05:44 AM UTC
We are actively investigating the root cause of the behavior. We will continue to provide regular updates as we progress in the investigation.
- monitoring Jul 09, 2026, 05:59 AM UTC
We have identified the cause of the issue and are currently taking corrective actions to resolve it. We are monitoring progress closely and we will provide updates as necessary.
- monitoring Jul 09, 2026, 06:04 AM UTC
All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur.
- resolved Jul 09, 2026, 06:17 AM UTC
The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.
Minor June 17, 2026 Message delivery delay for all regions 3h Composable Commerce: APIs, Composable Commerce: APIs (Composable Commerce: APIs — North America (Google Cloud)), Composable Commerce: APIs (Composable Commerce: APIs — North America (AWS)), Composable Commerce: APIs (Composable Commerce: APIs — Europe (Google Cloud)) and 2 more
Started Jun 17, 2026, 03:12 PM UTC· resolved Jun 17, 2026, 06:12 PM UTC
- investigating Jun 17, 2026, 03:12 PM UTC
Subscription messages/change notifications are no longer being sent for PaymentTransactionAdded and OrderPaymentAdded. Affected projects may experience delays or gaps in asynchronous order and payment notifications. Our engineering team is actively taking mitigative actions to restore normal message processing as quickly as possible.
- monitoring Jun 17, 2026, 03:36 PM UTC
The team has successfully identified the cause of the missing messages. They have taken corrective actions and applied mitigative measures to resolve this. New messages are being sent again. While current messaging functionality is fully operational, messages that failed to trigger during the period of the issue are not being delivered now, we are checking this and will provide further updates on these messages. We understand this disruption is impactful to your operations, appreciate your patience, and are continuing to monitor the infrastructure closely.
- monitoring Jun 17, 2026, 04:07 PM UTC
We are actively investigating an appropriate resolution for the messages that failed to trigger during the period of the disruption. Here are the disruption period per region: GCP US: 12:00 UTC - 15:25 UTC GCP EU: 12:22 UTC - 15:27 UTC We appreciate your patience and will provide further updates once we have more information.
- monitoring Jun 17, 2026, 04:51 PM UTC
Our engineering team is currently executing a remediation process to send and deliver the missing messages. Because this recovery process requires manual intervention this will take time. Please make sure that your services can handle duplicate messages or make sure to check this after the messages have been sent. We appreciate your patience as we work through these steps diligently and will provide further updates as progress continues.
- monitoring Jun 17, 2026, 05:10 PM UTC
Our engineering team is has finished executing the remediation process for missing messages in the GCP US region. We are now working on sending message for projects in the GCP EU region and provide another update once that has been concluded.
- resolved Jun 17, 2026, 06:12 PM UTC
Our engineering team is has finished executing the remediation process for missing messages in the GCP EU region and all messaging are now operating as normal. Once again we thank you for your patience.
Minor May 11, 2026 Degraded Performance - GCP Europe 2h 27m Composable Commerce: APIs, Composable Commerce: APIs (Composable Commerce: APIs — Europe (Google Cloud))
Started May 11, 2026, 08:45 AM UTC· resolved May 11, 2026, 11:12 AM UTC
- investigating May 11, 2026, 08:45 AM UTC
We are currently investigating an increase in errors. Our engineering team is working to identify the root cause and restore optimal performance. We will provide updates as soon as more information becomes available.
- investigating May 11, 2026, 08:56 AM UTC
We are currently investigating an increase in errors. Our engineering team is working to identify the root cause and restore optimal performance. We will provide updates as soon as more information becomes available.
- monitoring May 11, 2026, 09:02 AM UTC
The errors have now been mitigated, and we are actively investigating the underlying cause of the behavior reported. We will continue to provide regular updates
- monitoring May 11, 2026, 09:14 AM UTC
The errors have now been mitigated, and we are actively investigating the underlying cause of the behavior reported. We will continue to provide regular updates
- monitoring May 11, 2026, 09:23 AM UTC
We have identified the cause of the issue, and we have applied the necessary mitigation actions. We are monitoring progress closely, and we will provide updates as necessary.
- resolved May 11, 2026, 11:12 AM UTC
The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.
Major May 10, 2026 External service causing issues in Frontend Delivery 1h 13m Frontend: Delivery & API hub, Frontend: Delivery & API hub (Frontend: Delivery & API hub — North America (Google Cloud)), Frontend: Delivery & API hub (Frontend: Delivery & API hub — Europe (Google Cloud)), Frontend: Delivery & API hub (Frontend: Delivery & API hub — Australia (Google Cloud))
Started May 10, 2026, 07:14 AM UTC· resolved May 10, 2026, 08:28 AM UTC
- investigating May 10, 2026, 07:14 AM UTC
The external service is experiencing network issues affecting our Frontend Delivery. Our teams are closely monitoring the situation and working with our partners to ensure that our services are operating correctly. For more details, you can check the partner's status page: https://www.cloudflarestatus.com/
- identified May 10, 2026, 07:47 AM UTC
We have identified that our services are currently being impacted by a widespread network incident involving our external Content Delivery Network (CDN). For more details, you can check the partner's status page: https://www.cloudflarestatus.com/
- monitoring May 10, 2026, 08:12 AM UTC
We are seeing signs of recovery, and our services are beginning to stabilize. We are continuing to monitor the situation closely to ensure full stability before marking this incident as resolved.
- resolved May 10, 2026, 08:28 AM UTC
The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.
Minor May 6, 2026 CI/CD Build Delays 1h 35m Frontend: CI / CD Pipeline, Frontend: CI / CD Pipeline (Frontend: CI / CD Pipeline — North America (Google Cloud)), Frontend: CI / CD Pipeline (Frontend: CI / CD Pipeline — Europe (Google Cloud)), Frontend: CI / CD Pipeline (Frontend: CI / CD Pipeline — Australia (Google Cloud))
Started May 06, 2026, 10:12 AM UTC· resolved May 06, 2026, 11:48 AM UTC
- investigating May 06, 2026, 10:12 AM UTC
Our CI/CD pipeline is currently experiencing delays which is preventing new builds and deployments. Deployments of previously successful builds are still functional. Our engineering team is investigating the cause of the issue and is working diligently to restore full service.
- identified May 06, 2026, 10:41 AM UTC
A customer's repository activity triggered a large number of CI builds, causing delays. Our platform is actively working on cleaning the queue. We are already seeing builds return to a green state for many customers. We are continuing to monitor the situation closely to ensure full stability across all accounts.
- monitoring May 06, 2026, 11:00 AM UTC
We are now seeing builds returning to green across the platform. While the system appears to be functioning normally, we have moved to the monitoring phase to ensure continued stability.
- resolved May 06, 2026, 11:48 AM UTC
The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.
Minor March 30, 2026 Frontend API hub degraded performance on restricted group of customers 25m Frontend: Delivery & API hub
Started Mar 30, 2026, 01:15 PM UTC· resolved Mar 30, 2026, 01:41 PM UTC
- monitoring Mar 30, 2026, 01:15 PM UTC
API hub had degraded performance on a restricted group of customers. All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur. Our platform mitigation actions addressed the previously identified degraded performance issues and we are verifying that all health checks are now passing. We appreciate your patience as we ensure the continued stability of the infrastructure
- resolved Mar 30, 2026, 01:41 PM UTC
The reported issues affecting part of GCP EU region have been successfully resolved. Our engineering team has verified that all health checks are passing and API performance has returned to optimal levels across all affected projects. We understand this was disruptive and appreciate your patience as we worked to restore service. All systems are currently operating normally.
Minor March 24, 2026 Elevated API Error Rates - GCP-EU 55m Composable Commerce: APIs
Started Mar 24, 2026, 10:00 AM UTC· resolved Mar 24, 2026, 10:55 AM UTC
- investigating Mar 24, 2026, 10:00 AM UTC
GCP Europe We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. Affected endpoints include: - product-related endpoints We are committed to resolving this as swiftly as possible and will provide further updates shortly.
- identified Mar 24, 2026, 10:15 AM UTC
We have identified the cause of the issue and are currently taking corrective actions to resolve it. We are monitoring progress closely and we will provide updates as necessary.
- monitoring Mar 24, 2026, 10:18 AM UTC
All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur.
- resolved Mar 24, 2026, 10:55 AM UTC
The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.
Minor March 19, 2026 Elevated API Error Rates - GCP Europe 1h 26m Composable Commerce: APIs
Started Mar 19, 2026, 03:42 PM UTC· resolved Mar 19, 2026, 05:08 PM UTC
- investigating Mar 19, 2026, 03:42 PM UTC
We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. Affected endpoints include: -/orders -/in-store//orders We are committed to resolving this as swiftly as possible and will provide further updates shortly.
- identified Mar 19, 2026, 04:08 PM UTC
We are currently seeing an increase in latency and 503 errors affecting Composable Commerce APIs in the GCP EU region. Projects may experience slow response times and elevated error rates, particularly on order-related endpoints. Our engineering team has applied mitigative measures, and we are seeing a gradual recovery in performance. We are closely monitoring the situation and will provide further updates as more information becomes available.
- monitoring Mar 19, 2026, 04:21 PM UTC
All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur.
- resolved Mar 19, 2026, 05:08 PM UTC
The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.
Minor March 16, 2026 Degraded Performance - API Hub 2h 34m Frontend: Delivery & API hub
Started Mar 16, 2026, 12:34 PM UTC· resolved Mar 16, 2026, 03:09 PM UTC
- investigating Mar 16, 2026, 12:34 PM UTC
We are currently investigating reports of high external response times across multiple infrastructure components in these regions. This behavior may result in slow loading times for web shops and delayed processing within affected projects. Our engineering teams are taking mitigative actions to restore optimal performance as quickly as possible. We will provide further updates.
- identified Mar 16, 2026, 12:58 PM UTC
We have successfully identified the cause of the increased response times across the affected infrastructure. Our engineering teams are currently applying mitigative actions to restore optimal performance. We are closely monitoring the impact and will provide further updates in 30 minutes.
- monitoring Mar 16, 2026, 01:09 PM UTC
We have applied mitigative measures to address the increased response times and are currently seeing signs of recovery across the affected infrastructure. Our engineering teams are closely monitoring the stability of the environment. We will continue to monitor performance. Thank you for your patience.
- monitoring Mar 16, 2026, 01:26 PM UTC
While the infrastructure is stable, we recommend avoiding new production deployments within Frontend until further notice as we finalize background processes. Staging deployments may have issues. We are working to restore full deployment functionality as quickly as possible and appreciate your patience.
- resolved Mar 16, 2026, 03:09 PM UTC
We have closely monitored the systems and verified that all services are now operating at optimal levels. We appreciate your patience while we worked to ensure a stable resolution.
Minor March 12, 2026 Elevated API Error Rates - GCP Europe 1h 5m Composable Commerce: APIs
Started Mar 12, 2026, 05:00 PM UTC· resolved Mar 12, 2026, 06:05 PM UTC
- identified Mar 12, 2026, 05:00 PM UTC
We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. Affected endpoints include: - /products/search - /product-projections/search - /graphql We are committed to resolving this as swiftly as possible and will provide further updates shortly.
- investigating Mar 12, 2026, 05:25 PM UTC
We are currently investigating a service disruption affecting product search endpoints in the GCP EU region, where requests are returning 503 errors. Affected projects may experience a complete loss of product search functionality. Our engineering team is actively reviewing system logs and diagnostic traces to identify the cause and restore service. We are working to resolve this as quickly as possible.
- monitoring Mar 12, 2026, 05:37 PM UTC
We have identified the cause of the issue affecting Product Search in the GCP EU region and corrective actions have been applied.
- resolved Mar 12, 2026, 06:05 PM UTC
The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.