commercetools Outage History

commercetools is up right now

commercetools had 7 outages in the last 2 years totaling 18h 17m of downtime — averaging 0.3 incidents per month.

There were 7 commercetools outages since May 6, 2026 totaling 18h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.commercetools.com

Minor August 13, 2026

Security Warnings on Frontend Domains

Detected by Pingoru
Aug 13, 2026, 06:43 PM UTC
Resolved
Aug 13, 2026, 08:17 PM UTC
Duration
1h 34m
Affected: Frontend: Delivery & API hubCheckout (North America (Google Cloud))Checkout (Europe (Google Cloud))Checkout (Australia (Google Cloud))
Timeline · 2 updates
  1. monitoring Aug 13, 2026, 06:43 PM UTC

    We are currently investigating reports of security warnings when accessing sites under *.frontend.site domains which only affects non-production projects. Visitors may experience interstitial browser warnings indicating potential security risks. Our engineering team is actively working with our third-party infrastructure partner to resolve the domain configuration and mitigate the warnings.

  2. monitoring Aug 13, 2026, 07:44 PM UTC

    Our engineering team is co-ordinating with the infrastructure partner and we are awaiting a response from our partner to complete the remediation. We will provide further updates as soon as more information becomes available.

Read the full incident report →

Minor August 6, 2026

Deployments issues

Detected by Pingoru
Aug 06, 2026, 06:24 PM UTC
Resolved
Aug 07, 2026, 02:41 AM UTC
Duration
8h 16m
Affected: Frontend: CI / CD PipelineCheckout (North America (Google Cloud))Checkout (Europe (Google Cloud))Checkout (Australia (Google Cloud))
Timeline · 13 updates

Read the full incident report →

Minor June 17, 2026

Message delivery delay for all regions

Detected by Pingoru
Jun 17, 2026, 03:12 PM UTC
Resolved
Jun 17, 2026, 06:12 PM UTC
Duration
3h
Affected: Composable Commerce: APIsComposable Commerce: Merchant Center (North America (AWS))Composable Commerce: Merchant Center (Europe (AWS))Checkout (North America (Google Cloud))Checkout (Europe (Google Cloud))Checkout (Australia (Google Cloud))
Timeline · 11 updates

Read the full incident report →

Major May 10, 2026

External service causing issues in Frontend Delivery

Detected by Pingoru
May 10, 2026, 07:14 AM UTC
Resolved
May 10, 2026, 08:28 AM UTC
Duration
1h 13m
Affected: Frontend: Delivery & API hubCheckout (North America (Google Cloud))Checkout (Europe (Google Cloud))Checkout (Australia (Google Cloud))
Timeline · 4 updates
  1. investigating May 10, 2026, 07:14 AM UTC

    The external service is experiencing network issues affecting our Frontend Delivery. Our teams are closely monitoring the situation and working with our partners to ensure that our services are operating correctly. For more details, you can check the partner's status page: https://www.cloudflarestatus.com/

  2. identified May 10, 2026, 07:47 AM UTC

    We have identified that our services are currently being impacted by a widespread network incident involving our external Content Delivery Network (CDN). For more details, you can check the partner's status page: https://www.cloudflarestatus.com/

  3. monitoring May 10, 2026, 08:12 AM UTC

    We are seeing signs of recovery, and our services are beginning to stabilize. We are continuing to monitor the situation closely to ensure full stability before marking this incident as resolved.

  4. resolved May 10, 2026, 08:28 AM UTC

    The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

Read the full incident report →

Minor May 6, 2026

CI/CD Build Delays

Detected by Pingoru
May 06, 2026, 10:12 AM UTC
Resolved
May 06, 2026, 11:54 AM UTC
Duration
1h 42m
Affected: Frontend: CI / CD PipelineCheckout (North America (Google Cloud))Checkout (Europe (Google Cloud))Checkout (Australia (Google Cloud))
Timeline · 3 updates
  1. investigating May 06, 2026, 10:12 AM UTC

    Our CI/CD pipeline is currently experiencing delays which is preventing new builds and deployments. Deployments of previously successful builds are still functional. Our engineering team is investigating the cause of the issue and is working diligently to restore full service.

  2. identified May 06, 2026, 10:41 AM UTC

    A customer's repository activity triggered a large number of CI builds, causing delays. Our platform is actively working on cleaning the queue. We are already seeing builds return to a green state for many customers. We are continuing to monitor the situation closely to ensure full stability across all accounts.

  3. monitoring May 06, 2026, 11:00 AM UTC

    We are now seeing builds returning to green across the platform. While the system appears to be functioning normally, we have moved to the monitoring phase to ensure continued stability.

Read the full incident report →