commercetools had 4 outages in the last 2 years totaling 8h 23m of downtime — averaging 0.2 incidents per month.
There were 4 commercetools outages since May 6, 2026 totaling 8h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
The external service is experiencing network issues affecting our Frontend Delivery. Our teams are closely monitoring the situation and working with our partners to ensure that our services are operating correctly. For more details, you can check the partner's status page: https://www.cloudflarestatus.com/
We have identified that our services are currently being impacted by a widespread network incident involving our external Content Delivery Network (CDN). For more details, you can check the partner's status page: https://www.cloudflarestatus.com/
We are seeing signs of recovery, and our services are beginning to stabilize. We are continuing to monitor the situation closely to ensure full stability before marking this incident as resolved.
The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.
Our CI/CD pipeline is currently experiencing delays which is preventing new builds and deployments. Deployments of previously successful builds are still functional. Our engineering team is investigating the cause of the issue and is working diligently to restore full service.
A customer's repository activity triggered a large number of CI builds, causing delays. Our platform is actively working on cleaning the queue. We are already seeing builds return to a green state for many customers. We are continuing to monitor the situation closely to ensure full stability across all accounts.
We are now seeing builds returning to green across the platform. While the system appears to be functioning normally, we have moved to the monitoring phase to ensure continued stability.