commercetools experienced a minor incident on May 6, 2026 affecting Frontend: CI / CD Pipeline and Checkout (North America (Google Cloud)) and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 10:12 AM UTC
Our CI/CD pipeline is currently experiencing delays which is preventing new builds and deployments. Deployments of previously successful builds are still functional. Our engineering team is investigating the cause of the issue and is working diligently to restore full service.
- identified May 06, 2026, 10:41 AM UTC
A customer's repository activity triggered a large number of CI builds, causing delays. Our platform is actively working on cleaning the queue. We are already seeing builds return to a green state for many customers. We are continuing to monitor the situation closely to ensure full stability across all accounts.
- monitoring May 06, 2026, 11:00 AM UTC
We are now seeing builds returning to green across the platform. While the system appears to be functioning normally, we have moved to the monitoring phase to ensure continued stability.