commercetools experienced a minor incident on August 6, 2026 affecting Frontend: CI / CD Pipeline and Checkout (North America (Google Cloud)) and 1 more component, lasting 8h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 06, 2026, 06:24 PM UTC
We are experiencing issues with deployments. Our live services remain unaffected and not impacting active pages but is preventing new deployments from being pushed to production. Our team is investigating the cause and will provide updates as they become available. Back to current status SUBSCRIBE Status History Report Issue Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription
- identified Aug 06, 2026, 06:24 PM UTC
We are experiencing issues with deployments. Our live services remain unaffected and not impacting active pages but is preventing new deployments from being pushed to production. Our team is investigating the cause and will provide updates as they become available.
- identified Aug 06, 2026, 08:22 PM UTC
We are experiencing issues with deployments. Our live services remain unaffected and active pages are not impacted, but this issue is preventing new deployments from being pushed to production. Our team is waiting for the resolution of the GitHub Actions incident and will provide updates as they become available.
- identified Aug 06, 2026, 08:22 PM UTC
We are experiencing issues with deployments. Our live services remain unaffected and active pages are not impacted, but this issue is preventing new deployments from being pushed to production. Our team is waiting for the resolution of the GitHub Actions incident and will provide updates as they become available.
- identified Aug 06, 2026, 09:33 PM UTC
We are experiencing issues with deployments. Our live services remain unaffected, and active pages are not impacted, but this issue is preventing new deployments from being pushed to production. The GitHub Actions incident is still ongoing, and we're continuing to monitor. We'll keep you posted.
- identified Aug 06, 2026, 09:33 PM UTC
We are experiencing issues with deployments. Our live services remain unaffected, and active pages are not impacted, but this issue is preventing new deployments from being pushed to production. The GitHub Actions incident is still ongoing, and we're continuing to monitor. We'll keep you posted.
- identified Aug 06, 2026, 10:41 PM UTC
We are experiencing issues with deployments. Our live services remain unaffected, and active pages are not impacted, but this issue is preventing new deployments from being pushed to production. The GitHub Actions incident is still ongoing, and we're continuing to monitor.
- identified Aug 06, 2026, 10:41 PM UTC
We are experiencing issues with deployments. Our live services remain unaffected, and active pages are not impacted, but this issue is preventing new deployments from being pushed to production. The GitHub Actions incident is still ongoing, and we're continuing to monitor.
- identified Aug 06, 2026, 11:44 PM UTC
We are continuing to experience issues with our deployment pipeline, which is preventing new deployments from being pushed to production. Live services and active pages remain unaffected. We will provide further updates as soon as more information becomes available.
- identified Aug 06, 2026, 11:44 PM UTC
We are continuing to experience issues with our deployment pipeline, which is preventing new deployments from being pushed to production. Live services and active pages remain unaffected. We will provide further updates as soon as more information becomes available.
- identified Aug 07, 2026, 12:49 AM UTC
We are currently monitoring the situation alongside our deployment partner about the ongoing deployment pipeline issues. Live services and active storefront pages remain fully operational, but new deployments are temporarily prevented from being pushed to production. We will provide further updates as more information becomes available.
- identified Aug 07, 2026, 12:49 AM UTC
We are currently monitoring the situation alongside our deployment partner about the ongoing deployment pipeline issues. Live services and active storefront pages remain fully operational, but new deployments are temporarily prevented from being pushed to production. We will provide further updates as more information becomes available.
- resolved Aug 07, 2026, 02:41 AM UTC
The related Github incident has been marked as resolved. We have restarted our build queue and confirmed that new builds are running normally. Please note that the downtime caused by the Github incident may have caused some builds to fail. If a build is still missing from your CI, you may need to push an empty commit to force a new one.