commercetools incident
Frontend API hub degraded performance on restricted group of customers
Resolved after 25 minutes, affecting Frontend: Delivery & API hub, on March 30, 2026.
The reported issues affecting part of GCP EU region have been successfully resolved. Our engineering team has verified that all health checks are passing and API performance has returned to optimal levels across all affected projects. We understand this was disruptive and appreciate your patience as we worked to restore service. All systems are currently operating normally.
Affected components
Update timeline
- monitoring Mar 30, 2026, 01:15 PM UTC
API hub had degraded performance on a restricted group of customers. All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur. Our platform mitigation actions addressed the previously identified degraded performance issues and we are verifying that all health checks are now passing. We appreciate your patience as we ensure the continued stability of the infrastructure
- resolved Mar 30, 2026, 01:41 PM UTC
The reported issues affecting part of GCP EU region have been successfully resolved. Our engineering team has verified that all health checks are passing and API performance has returned to optimal levels across all affected projects. We understand this was disruptive and appreciate your patience as we worked to restore service. All systems are currently operating normally.
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