commercetools incident

Elevated API Error Rates - GCP Europe

Resolved after 1 hour 5 minutes, affecting Composable Commerce: APIs, on March 12, 2026.

resolved Mar 12, 2026, 06:05 PM UTC

The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

Started
Mar 12, 2026, 05:00 PM UTC
Resolved
Mar 12, 2026, 06:05 PM UTC
Duration
1h 5m
Detected by Pingoru
Mar 12, 2026, 05:00 PM UTC

Affected components

Composable Commerce: APIs

Update timeline

  1. identified Mar 12, 2026, 05:00 PM UTC

    We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. Affected endpoints include: - /products/search - /product-projections/search - /graphql We are committed to resolving this as swiftly as possible and will provide further updates shortly.

  2. investigating Mar 12, 2026, 05:25 PM UTC

    We are currently investigating a service disruption affecting product search endpoints in the GCP EU region, where requests are returning 503 errors. Affected projects may experience a complete loss of product search functionality. Our engineering team is actively reviewing system logs and diagnostic traces to identify the cause and restore service. We are working to resolve this as quickly as possible.

  3. monitoring Mar 12, 2026, 05:37 PM UTC

    We have identified the cause of the issue affecting Product Search in the GCP EU region and corrective actions have been applied.

  4. resolved Mar 12, 2026, 06:05 PM UTC

    The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

Your product runs on more than commercetools

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →