commercetools incident

Deployments issues

Resolved after 43 minutes, affecting Frontend: CI / CD Pipeline and Frontend: CI / CD Pipeline (Frontend: CI / CD Pipeline — North America (Google Cloud)) and 1 more, on November 4, 2026.

resolved Nov 04, 2026, 05:06 PM UTC

The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

Started
Nov 04, 2026, 04:22 PM UTC
Resolved
Nov 04, 2026, 05:06 PM UTC
Duration
43m
Detected by Pingoru
Nov 04, 2026, 04:22 PM UTC

Affected components

Frontend: CI / CD PipelineFrontend: CI / CD Pipeline (Frontend: CI / CD Pipeline — North America (Google Cloud))Frontend: CI / CD Pipeline (Frontend: CI / CD Pipeline — Europe (Google Cloud))Frontend: CI / CD Pipeline (Frontend: CI / CD Pipeline — Australia (Google Cloud))

Update timeline

  1. monitoring Nov 04, 2026, 04:22 PM UTC

    Our CI/CD pipeline is currently experiencing delays and is temporarily unavailable due to an issue with a third-party service provider. This is preventing new builds and deployments, though previously successful builds remain fully functional. Our team is closely monitoring the provider's status and will provide updates as service is restored.

  2. monitoring Nov 04, 2026, 04:47 PM UTC

    We are observing improvements in our CI/CD pipeline performance. New builds and deployments are beginning to process successfully. Our team will continue to closely monitor the upstream service until full stability is confirmed.

  3. resolved Nov 04, 2026, 05:06 PM UTC

    The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

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