commercetools incident

External service causing issues in Frontend Delivery

Major Resolved View vendor source →

commercetools experienced a major incident on May 10, 2026 affecting Frontend: Delivery & API hub and Checkout (North America (Google Cloud)) and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2026, 07:14 AM UTC
Resolved
May 10, 2026, 08:28 AM UTC
Duration
1h 13m
Detected by Pingoru
May 10, 2026, 07:14 AM UTC

Affected components

Frontend: Delivery & API hubCheckout (North America (Google Cloud))Checkout (Europe (Google Cloud))Checkout (Australia (Google Cloud))

Update timeline

  1. investigating May 10, 2026, 07:14 AM UTC

    The external service is experiencing network issues affecting our Frontend Delivery. Our teams are closely monitoring the situation and working with our partners to ensure that our services are operating correctly. For more details, you can check the partner's status page: https://www.cloudflarestatus.com/

  2. identified May 10, 2026, 07:47 AM UTC

    We have identified that our services are currently being impacted by a widespread network incident involving our external Content Delivery Network (CDN). For more details, you can check the partner's status page: https://www.cloudflarestatus.com/

  3. monitoring May 10, 2026, 08:12 AM UTC

    We are seeing signs of recovery, and our services are beginning to stabilize. We are continuing to monitor the situation closely to ensure full stability before marking this incident as resolved.

  4. resolved May 10, 2026, 08:28 AM UTC

    The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.