commercetools incident

Elevated API Error Rates - GCP-EU

Resolved after 55 minutes, affecting Composable Commerce: APIs, on March 24, 2026.

resolved Mar 24, 2026, 10:55 AM UTC

The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

Started
Mar 24, 2026, 10:00 AM UTC
Resolved
Mar 24, 2026, 10:55 AM UTC
Duration
55m
Detected by Pingoru
Mar 24, 2026, 10:00 AM UTC

Affected components

Composable Commerce: APIs

Update timeline

  1. investigating Mar 24, 2026, 10:00 AM UTC

    GCP Europe We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. Affected endpoints include: - product-related endpoints We are committed to resolving this as swiftly as possible and will provide further updates shortly.

  2. identified Mar 24, 2026, 10:15 AM UTC

    We have identified the cause of the issue and are currently taking corrective actions to resolve it. We are monitoring progress closely and we will provide updates as necessary.

  3. monitoring Mar 24, 2026, 10:18 AM UTC

    All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur.

  4. resolved Mar 24, 2026, 10:55 AM UTC

    The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

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