commercetools incident

Merchant Center - issue with navigation and discoverability of custom apps and custom views

Minor Resolved View vendor source →

commercetools experienced a minor incident on September 24, 2026 affecting Composable Commerce: Merchant Center and Composable Commerce: Merchant Center (North America (AWS)) and 1 more component, lasting 4h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2026, 07:16 AM UTC
Resolved
Sep 24, 2026, 11:47 AM UTC
Duration
4h 31m
Detected by Pingoru
Sep 24, 2026, 07:16 AM UTC

Affected components

Composable Commerce: Merchant CenterComposable Commerce: Merchant Center (North America (AWS))Composable Commerce: Merchant Center (Europe (AWS))Checkout (North America (Google Cloud))Checkout (Europe (Google Cloud))Checkout (Australia (Google Cloud))

Update timeline

  1. identified Sep 24, 2026, 07:16 AM UTC

    We are currently investigating an issue affecting the Composable Commerce Merchant Center. Affected projects may observe that custom apps and Custom Views are not displayed within the left-hand navigation menu or on pages. Direct links to these apps and views remain functional as a temporary workaround. Our engineering team is actively working to identify the root cause and resolve the issue as quickly as possible. Back to current status SUBSCRIBE Status History Report Issue Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription

  2. identified Sep 24, 2026, 09:00 AM UTC

    We are currently investigating an issue affecting the Composable Commerce Merchant Center. Affected projects may observe that custom apps and Custom Views are not displayed within the left-hand navigation menu or on pages. Direct links to these apps and views remain functional as a temporary workaround. Our engineering team is currently taking corrective actions to apply a fix and restore normal functionality. We will provide further updates as progress is made.

  3. identified Sep 24, 2026, 09:07 AM UTC

    We have successfully identified the cause of the issue where custom apps and Custom Views are not displayed in the navigation menu or on pages within the Composable Commerce Merchant Center. Direct links to these apps and views remain functional as a temporary workaround. Our engineering team is currently taking corrective actions to apply a fix and restore normal functionality. We will provide further updates as progress is made.

  4. identified Sep 24, 2026, 09:07 AM UTC

    We have successfully identified the cause of the issue where custom apps and Custom Views are not displayed in the navigation menu or on pages within the Composable Commerce Merchant Center. Direct links to these apps and views remain functional as a temporary workaround. Our engineering team is currently taking corrective actions to apply a fix and restore normal functionality. We will provide further updates as progress is made.

  5. identified Sep 24, 2026, 09:36 AM UTC

    Our engineering team is continuing to actively work on resolving the issue affecting the Composable Commerce Merchant Center. We are working to restore normal functionality as quickly as possible and will provide further updates as progress is made.

  6. identified Sep 24, 2026, 09:36 AM UTC

    Our engineering team is continuing to actively work on resolving the issue affecting the Composable Commerce Merchant Center. We are working to restore normal functionality as quickly as possible and will provide further updates as progress is made.

  7. identified Sep 24, 2026, 10:20 AM UTC

    Our engineering team is continuing to actively work on resolving the issue affecting the Composable Commerce Merchant Center. We are working to restore normal functionality as quickly as possible and will provide further updates as progress is made. Direct links to these apps and views remain functional as a temporary workaround.

  8. identified Sep 24, 2026, 10:20 AM UTC

    Our engineering team is continuing to actively work on resolving the issue affecting the Composable Commerce Merchant Center. We are working to restore normal functionality as quickly as possible and will provide further updates as progress is made. Direct links to these apps and views remain functional as a temporary workaround.

  9. identified Sep 24, 2026, 10:57 AM UTC

    Our engineering team is making progress on the resolution and is currently finalizing measures to address the issue affecting the Composable Commerce Merchant Center. We are working to restore normal functionality as quickly as possible and will provide further updates as progress is made.

  10. identified Sep 24, 2026, 10:57 AM UTC

    Our engineering team is making progress on the resolution and is currently finalizing measures to address the issue affecting the Composable Commerce Merchant Center. We are working to restore normal functionality as quickly as possible and will provide further updates as progress is made.

  11. monitoring Sep 24, 2026, 11:16 AM UTC

    We have deployed a fix for the issue affecting custom apps and Custom Views within the Composable Commerce Merchant Center. Normal navigation menu and page functionality have been restored, and we are currently monitoring system performance to ensure stability. Direct links to apps and views continue to remain functional. We will provide a final update once stability is fully confirmed.

  12. monitoring Sep 24, 2026, 11:16 AM UTC

    We have deployed a fix for the issue affecting custom apps and Custom Views within the Composable Commerce Merchant Center. Normal navigation menu and page functionality have been restored, and we are currently monitoring system performance to ensure stability. Direct links to apps and views continue to remain functional. We will provide a final update once stability is fully confirmed.

  13. resolved Sep 24, 2026, 11:47 AM UTC

    The reported issue affecting custom apps and Custom Views within the Composable Commerce Merchant Center has been successfully resolved. Normal navigation menu functionality and page display have been fully restored. We appreciate your patience while our team worked to resolve the issue.