Is commercetools down?

We are currently investigating an increase in errors on multiple endpoints, mainly affecting product projection related endpoints. Our engineering team is working to identify the root cause. We will provide updates as soon as more information becomes available. Back to current status SUBSCRIBE Status History Report Issue Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription

We are currently investigating an increase in errors on multiple endpoints. Our engineering team is working to identify the root cause. We will provide updates as soon as more information becomes available.

All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur.

All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur.

The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

We are currently investigating an increase in errors on multiple endpoints. Our engineering team is working to identify the root cause. We will provide updates as soon as more information becomes available.

We are currently investigating an increase in errors on multiple endpoints. Our engineering team is working to identify the root cause. We will provide updates as soon as more information becomes available. Back to current status SUBSCRIBE Status History Report Issue Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription

All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur.

The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

We are experiencing elevated levels of 5xx errors across API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. We are committed to resolving this as swiftly as possible and will provide further updates shortly. Back to current status SUBSCRIBE Status History Report Issue Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription

We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. We are committed to resolving this as swiftly as possible and will provide further updates shortly.

We are actively investigating the underlying cause of the behavior reported. Our team is working to resolve the issue and we will continue to provide regular updates

We are actively investigating the underlying cause of the behavior reported. Our team is working to resolve the issue and we will continue to provide regular updates

We have identified the cause of the issue and are currently taking corrective actions to resolve it. We are monitoring progress closely and we will provide updates as necessary.

We have identified the cause of the issue and are currently taking corrective actions to resolve it. We are monitoring progress closely and we will provide updates as necessary.

All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur.

The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

We are experiencing elevated levels of 5xx errors across carts API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. We are committed to resolving this as swiftly as possible and will provide further updates shortly. Back to current status SUBSCRIBE Status History Report Issue Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription

We are experiencing elevated levels of 5xx errors across carts API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. We are committed to resolving this as swiftly as possible and will provide further updates shortly.

We have identified the cause of the issue and are currently taking corrective actions to resolve it. We are monitoring progress closely and we will provide updates as necessary.

We have identified the cause of the issue and are currently taking corrective actions to resolve it. We are monitoring progress closely and we will provide updates as necessary.

We are actively investigating the underlying cause of the behavior reported. Our team is working to resolve the issue and we will continue to provide regular updates

We are actively investigating the underlying cause of the behavior reported. Our team is working to resolve the issue and we will continue to provide regular updates

Our teams are actively continuing their investigation to troubleshoot the underlying infrastructure. We will continue to provide regular updates as the investigation progresses.

Our teams are actively continuing their investigation to troubleshoot the underlying infrastructure. We will continue to provide regular updates as the investigation progresses.

We are actively investigating the root cause of the behavior. We will continue to provide regular updates as we progress in the investigation.

We are actively investigating the root cause of the behavior. We will continue to provide regular updates as we progress in the investigation.

We have identified the cause of the issue and are currently taking corrective actions to resolve it. We are monitoring progress closely and we will provide updates as necessary.

We have identified the cause of the issue and are currently taking corrective actions to resolve it. We are monitoring progress closely and we will provide updates as necessary.

All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur.

All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur.

The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

Subscription messages/change notifications are no longer being sent for PaymentTransactionAdded and OrderPaymentAdded. Affected projects may experience delays or gaps in asynchronous order and payment notifications. Our engineering team is actively taking mitigative actions to restore normal message processing as quickly as possible.

Subscription messages/change notifications are no longer being sent for: "PaymentTransactionAdded" "PaymentTransactionStateChanged" Affected projects may experience delays or gaps in asynchronous payment notifications. Our engineering team is actively taking mitigative actions to restore normal message processing as quickly as possible. Back to current status SUBSCRIBE Status History Report Issue Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription

The team has successfully identified the cause of the missing messages. They have taken corrective actions and applied mitigative measures to resolve this. New messages are being sent again. While current messaging functionality is fully operational, messages that failed to trigger during the period of the issue are not being delivered now, we are checking this and will provide further updates on these messages. We understand this disruption is impactful to your operations, appreciate your patience, and are continuing to monitor the infrastructure closely.

The team has successfully identified the cause of the missing messages. They have taken corrective actions and applied mitigative measures to resolve this. New messages are being sent again. While current messaging functionality is fully operational, messages that failed to trigger during the period of the issue are not being delivered now, we are checking this and will provide further updates on these messages. We understand this disruption is impactful to your operations, appreciate your patience, and are continuing to monitor the infrastructure closely.

We are actively investigating an appropriate resolution for the messages that failed to trigger during the period of the disruption. Here are the disruption period per region: GCP US: 12:00 UTC - 15:25 UTC GCP EU: 12:22 UTC - 15:27 UTC We appreciate your patience and will provide further updates once we have more information.

We are actively investigating an appropriate resolution for the messages that failed to trigger during the period of the disruption. Here are the disruption period per region: GCP US: 12:00 UTC - 15:25 UTC GCP EU: 12:22 UTC - 15:27 UTC We appreciate your patience and will provide further updates once we have more information.

Our engineering team is currently executing a remediation process to send and deliver the missing messages. Because this recovery process requires manual intervention this will take time. Please make sure that your services can handle duplicate messages or make sure to check this after the messages have been sent. We appreciate your patience as we work through these steps diligently and will provide further updates as progress continues.

Our engineering team is currently executing a remediation process to send and deliver the missing messages. Because this recovery process requires manual intervention this will take time. Please make sure that your services can handle duplicate messages or make sure to check this after the messages have been sent. We appreciate your patience as we work through these steps diligently and will provide further updates as progress continues.

Our engineering team is has finished executing the remediation process for missing messages in the GCP US region. We are now working on sending message for projects in the GCP EU region and provide another update once that has been concluded.

Our engineering team is has finished executing the remediation process for missing messages in the GCP US region. We are now working on sending message for projects in the GCP EU region and provide another update once that has been concluded.

Our engineering team is has finished executing the remediation process for missing messages in the GCP EU region and all messaging are now operating as normal. Once again we thank you for your patience.