commercetools incident

Elevated API Error Rates - GCP Europe

Resolved after 1 hour 26 minutes, affecting Composable Commerce: APIs, on March 19, 2026.

resolved Mar 19, 2026, 05:08 PM UTC

The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

Started
Mar 19, 2026, 03:42 PM UTC
Resolved
Mar 19, 2026, 05:08 PM UTC
Duration
1h 26m
Detected by Pingoru
Mar 19, 2026, 03:42 PM UTC

Affected components

Composable Commerce: APIs

Update timeline

  1. investigating Mar 19, 2026, 03:42 PM UTC

    We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. Affected endpoints include: -/orders -/in-store//orders We are committed to resolving this as swiftly as possible and will provide further updates shortly.

  2. identified Mar 19, 2026, 04:08 PM UTC

    We are currently seeing an increase in latency and 503 errors affecting Composable Commerce APIs in the GCP EU region. Projects may experience slow response times and elevated error rates, particularly on order-related endpoints. Our engineering team has applied mitigative measures, and we are seeing a gradual recovery in performance. We are closely monitoring the situation and will provide further updates as more information becomes available.

  3. monitoring Mar 19, 2026, 04:21 PM UTC

    All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur.

  4. resolved Mar 19, 2026, 05:08 PM UTC

    The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

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