commercetools incident

Degraded Performance - API Hub

Resolved after 2 hours 34 minutes, affecting Frontend: Delivery & API hub, on March 16, 2026.

resolved Mar 16, 2026, 03:09 PM UTC

We have closely monitored the systems and verified that all services are now operating at optimal levels. We appreciate your patience while we worked to ensure a stable resolution.

Started
Mar 16, 2026, 12:34 PM UTC
Resolved
Mar 16, 2026, 03:09 PM UTC
Duration
2h 34m
Detected by Pingoru
Mar 16, 2026, 12:34 PM UTC

Affected components

Frontend: Delivery & API hub

Update timeline

  1. investigating Mar 16, 2026, 12:34 PM UTC

    We are currently investigating reports of high external response times across multiple infrastructure components in these regions. This behavior may result in slow loading times for web shops and delayed processing within affected projects. Our engineering teams are taking mitigative actions to restore optimal performance as quickly as possible. We will provide further updates.

  2. identified Mar 16, 2026, 12:58 PM UTC

    We have successfully identified the cause of the increased response times across the affected infrastructure. Our engineering teams are currently applying mitigative actions to restore optimal performance. We are closely monitoring the impact and will provide further updates in 30 minutes.

  3. monitoring Mar 16, 2026, 01:09 PM UTC

    We have applied mitigative measures to address the increased response times and are currently seeing signs of recovery across the affected infrastructure. Our engineering teams are closely monitoring the stability of the environment. We will continue to monitor performance. Thank you for your patience.

  4. monitoring Mar 16, 2026, 01:26 PM UTC

    While the infrastructure is stable, we recommend avoiding new production deployments within Frontend until further notice as we finalize background processes. Staging deployments may have issues. We are working to restore full deployment functionality as quickly as possible and appreciate your patience.

  5. resolved Mar 16, 2026, 03:09 PM UTC

    We have closely monitored the systems and verified that all services are now operating at optimal levels. We appreciate your patience while we worked to ensure a stable resolution.

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