commercetools incident

Degraded Performance - GCP Europe

commercetools is currently experiencing a minor incident affecting Composable Commerce: APIs and Checkout (Europe (Google Cloud)), which began 2h ago. The vendor's full update timeline is below.

Started
May 11, 2026, 08:45 AM UTC
Resolved
Ongoing
Duration
● 1h 37m
Detected by Pingoru
May 11, 2026, 08:45 AM UTC

Affected components

Composable Commerce: APIsCheckout (Europe (Google Cloud))

Update timeline

  1. investigating May 11, 2026, 08:56 AM UTC

    We are currently investigating an increase in errors. Our engineering team is working to identify the root cause and restore optimal performance. We will provide updates as soon as more information becomes available.

  2. monitoring May 11, 2026, 09:14 AM UTC

    The errors have now been mitigated, and we are actively investigating the underlying cause of the behavior reported. We will continue to provide regular updates

  3. monitoring May 11, 2026, 09:23 AM UTC

    We have identified the cause of the issue, and we have applied the necessary mitigation actions. We are monitoring progress closely, and we will provide updates as necessary.