commercetools incident

External GCP Cloud NAT service incident

Resolved after 1 hour 18 minutes, affecting Frontend: Delivery & API hub, on September 1, 2026.

investigating Sep 01, 2026, 02:32 PM UTC

There was a global outage external service at GCP side, Cloud NAT service affecting US region and our Frontend Delivery.

Started
Sep 01, 2026, 02:32 PM UTC
Resolved
Sep 01, 2026, 03:50 PM UTC
Duration
1h 18m
Detected by Pingoru
Sep 01, 2026, 02:32 PM UTC

Affected components

Frontend: Delivery & API hub

Update timeline

  1. investigating Sep 01, 2026, 02:32 PM UTC

    There was a global outage external service at GCP side, Cloud NAT service affecting US region and our Frontend Delivery.

  2. resolved Sep 01, 2026, 03:50 PM UTC

    Resolved on GCP side, our teams checked and monitored the situation

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