CommCare HQ Outage History

CommCare HQ is up right now

There were 3 CommCare HQ outages since February 13, 2026 totaling 10h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.commcarehq.org

Critical April 15, 2026

CommCare HQ Unexpected Downtime

Detected by Pingoru
Apr 15, 2026, 02:21 PM UTC
Resolved
Apr 15, 2026, 05:26 PM UTC
Duration
3h 4m
Affected: Form BuilderApp Release ManagementUser ManagementSyncs with CommCare HQForm SubmissionsData ExportsProject ReportingSMS / MessagingBulk Case ImportCommCare APIsWeb AppsCore Functionality
Timeline · 5 updates
  1. investigating Apr 15, 2026, 02:21 PM UTC

    Dear User, We are currently experiencing a full outage affecting CommCare HQ . Users may be unable to access the platform. We are investigating the issue right now and hope to be fully online soon.

  2. investigating Apr 15, 2026, 02:37 PM UTC

    Dear Users, CommCare HQ is back up and we are still investigating the issue. We will continue to monitor performance closely and share updates on the progress. Thank you for your patience.

  3. investigating Apr 15, 2026, 03:08 PM UTC

    Dear Users, We are still investigating this issue and will continue to keep you updated with the status of our investigation. Thank you for your patience.

  4. monitoring Apr 15, 2026, 03:38 PM UTC

    Dear Users, We've observed a full recovery of all services and are continuing to monitor the stability of the platform to ensure no further issues. Thank you for your patience here!

  5. resolved Apr 15, 2026, 05:26 PM UTC

    Dear Users, We have been monitoring platform stability and have not seen anymore problematic behavior. We consider this issue fully resolved. Should you continue to experience any issues, or have any questions or concerns, please reach out to [email protected] for further assistance. We sincerely apologize for any inconvenience caused by this. Thank you for your patience while we worked through this issue!

Read the full incident report →

Minor February 24, 2026

Degraded performance affecting case management on www.commcarehq.org

Detected by Pingoru
Feb 24, 2026, 10:01 PM UTC
Resolved
Feb 24, 2026, 10:48 PM UTC
Duration
46m
Affected: Core Functionality
Timeline · 3 updates
  1. identified Feb 24, 2026, 10:01 PM UTC

    Dear Users, We have identified an issue on www.commcarehq.org affecting case management causing degraded performance. We have identified the root cause of the issue and are working on implementing a fix. Thank you for your patience and we apologize for any inconvenience caused. Please reach out to [email protected] with any questions or concerns.

  2. monitoring Feb 24, 2026, 10:31 PM UTC

    We've implemented a fix for this issue and will continue to monitor the situation to ensure full recovery. We will continue to keep you updated until this is resolved.

  3. resolved Feb 24, 2026, 10:48 PM UTC

    We have seen a full recovery and consider this issue resolved. Thank you for your patience. Please reach out to [email protected] with any questions or concerns.

Read the full incident report →

Minor February 13, 2026

Degraded Performance on india.commcarehq.org

Detected by Pingoru
Feb 13, 2026, 01:28 PM UTC
Resolved
Feb 13, 2026, 07:39 PM UTC
Duration
6h 11m
Affected: Form BuilderApp Release ManagementUser ManagementSyncs with CommCareHQForm SubmissionsData ExportsProject ReportingSMS / MessagingBulk Case ImportCommCare APIsWeb AppsCore Functionality
Timeline · 4 updates
  1. investigating Feb 13, 2026, 01:28 PM UTC

    Dear Users, We are currently experiencing slowness on india.commcarehq.org. Our engineering team is investigating and we will provide an update in the next 30 minutes on the issue. We sincerely apologize for the inconvenience that this is causing.

  2. investigating Feb 13, 2026, 01:53 PM UTC

    Dear Users, We are continuing to investigate the slowness on india.commcarehq.org. Our engineering team is working to resolve the issue as quickly as possible. We will provide further updates as they become available. We sincerely apologize for the inconvenience.

  3. monitoring Feb 13, 2026, 03:15 PM UTC

    Our team has identified a potential cause related to a recent system update. We are working closely with our service providers to confirm this and ensure the platform stabilizes. At this stage, we are monitoring the platform as it returns to its normal operating speed. We are watching the situation closely and will provide further updates as they become available. We sincerely apologize for the disruption to your work.

  4. resolved Feb 13, 2026, 07:39 PM UTC

    Dear Users, Thank you for your patience. We are observing a full recovery of system performance on our India environment. We sincerely apologize for any inconvenience or disruption caused.

Read the full incident report →

Looking to track CommCare HQ downtime and outages?

Pingoru polls CommCare HQ's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when CommCare HQ reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track CommCare HQ alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring CommCare HQ for free

5 free monitors · No credit card required