CommCare HQ incident
Degraded performance affecting conditional alerts on www.commcarehq.org
Resolved after 14 hours 37 minutes, affecting SMS / Messaging, on December 1, 2025.
Systems have returned to normal. We have confirmed that the backlog is cleared and conditional alerts are no longer experiencing delays. Thank you for your patience while we resolved this issue.
Affected components
Update timeline
- identified Dec 01, 2025, 10:05 PM UTC
We have identified an issue affecting conditional alerts beginning at 05:00 UTC. This is causing delays in creating, updating, and sending conditional alerts. We are working to resolve this issue and deeply apologize for any inconvenience caused. Please reach out to [email protected] with any questions or concerns.
- monitoring Dec 01, 2025, 11:08 PM UTC
We've implemented a fix for this issue and are monitoring the backlog. We will update this page when a full recovery has been observed and we've returned to normal operations.
- resolved Dec 02, 2025, 12:42 PM UTC
Systems have returned to normal. We have confirmed that the backlog is cleared and conditional alerts are no longer experiencing delays. Thank you for your patience while we resolved this issue.
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