CommCare HQ incident

Degraded performance affecting conditional alerts on www.commcarehq.org

Minor Resolved View vendor source →

CommCare HQ experienced a minor incident on December 1, 2025 affecting SMS / Messaging, lasting 14h 37m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 10:05 PM UTC
Resolved
Dec 02, 2025, 12:42 PM UTC
Duration
14h 37m
Detected by Pingoru
Dec 01, 2025, 10:05 PM UTC

Affected components

SMS / Messaging

Update timeline

  1. identified Dec 01, 2025, 10:05 PM UTC

    We have identified an issue affecting conditional alerts beginning at 05:00 UTC. This is causing delays in creating, updating, and sending conditional alerts. We are working to resolve this issue and deeply apologize for any inconvenience caused. Please reach out to [email protected] with any questions or concerns.

  2. monitoring Dec 01, 2025, 11:08 PM UTC

    We've implemented a fix for this issue and are monitoring the backlog. We will update this page when a full recovery has been observed and we've returned to normal operations.

  3. resolved Dec 02, 2025, 12:42 PM UTC

    Systems have returned to normal. We have confirmed that the backlog is cleared and conditional alerts are no longer experiencing delays. Thank you for your patience while we resolved this issue.