CommCare HQ incident
Degraded performance affecting case importer on www.commcarehq.org
Resolved after 1 hour 43 minutes, affecting Bulk Case Import and Core Functionality, on September 19, 2025.
Dear users, this issue has now been resolved. We appreciate your patience while we worked on resolving the issue and would like to apologize once more for the inconvenience caused.
Affected components
Update timeline
- identified Sep 19, 2025, 11:51 AM UTC
Dear users, We identified an issue with the case importer that may cause delays in processing imports. A small number of imports failed to upload due to this; if you saw a failed message in your import, please retry. Our team is aware and the system is recovering. We will share an update within the next hour. We apologize for the inconvenience.
- resolved Sep 19, 2025, 12:04 PM UTC
Dear users, this issue has now been resolved. We appreciate your patience while we worked on resolving the issue and would like to apologize once more for the inconvenience caused.
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