CommCare HQ experienced a critical incident on October 16, 2025 affecting Form Builder and App Release Management and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 16, 2025, 05:39 AM UTC
Dear Users, We are currently experiencing a service outage on www.commcarehq.org. Our development team has identified the root cause already and is actively working to restore full service as soon as possible. We sincerely apologise for the inconvenience and appreciate your patience and understanding. – Dimagi Support
- resolved Oct 16, 2025, 05:57 AM UTC
Dear Users, We’re happy to share that all services have now been fully restored. Our tech team has resolved the issue, and systems are operating normally. We sincerely apologise for the earlier interruption and appreciate your patience. Please don’t hesitate to reach out to us at [email protected] if you have any questions or notice any further issues. – Dimagi Support