CommCare HQ incident
Degraded performance impacting Case Updates on www.commcarehq.org
Resolved on December 13, 2024.
Dear users, We are aware of an issue affecting case updates on www.commcarehq.org between December 13th - 16th, 2024, which may have resulted in data discrepancies visible in your case exports and case APIs. Our development team has addressed the issue and ensured that the data is updated and fully corrected. If you notice any discrepancies in your case data updates from the specified date, please don’t hesitate to contact us at [email protected]. We appreciate your patience and understanding.
Update timeline
- resolved Jan 20, 2025, 06:56 AM UTC
Dear users, We are aware of an issue affecting case updates on www.commcarehq.org between December 13th - 16th, 2024, which may have resulted in data discrepancies visible in your case exports and case APIs. Our development team has addressed the issue and ensured that the data is updated and fully corrected. If you notice any discrepancies in your case data updates from the specified date, please don’t hesitate to contact us at [email protected]. We appreciate your patience and understanding.
Your product runs on more than CommCare HQ
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services