Degraded performance on www.commcarehq.org affecting application sync and restores

Update timeline

1. investigating Jul 13, 2026, 10:39 AM UTC

   Dear Users, We are currently experiencing an issue where mobile users may face delays or failures when submitting forms, syncing data, or logging in to CommCare for the first time. We are investigating this as a high priority and will provide an update as soon as we have more information. Thank you for your patience.

2. investigating Jul 13, 2026, 10:39 AM UTC

   We are continuing to investigate this issue.

3. investigating Jul 13, 2026, 11:53 AM UTC

   Dear Users, We are still actively investigating the issue impacting form submissions and data syncs with CommCare HQ. Our development team is continuing to work on identifying the root cause and we will share another update as soon as we have more information.

4. monitoring Jul 13, 2026, 12:13 PM UTC

   Dear Users, We have identified the root cause of the issue and have implemented a fix. Submission rates are already showing improvement. We are continuing to monitor closely and will update you once the issue is fully resolved.

5. investigating Jul 13, 2026, 12:32 PM UTC

   Dear Users, We are continuing to investigate this issue. While an initial fix was implemented and showed some improvement, we are still seeing impact on form submissions and syncs. Our team is actively working to fully resolve this and will share the next update as soon as we have more information. Thank you for your patience.

6. investigating Jul 13, 2026, 01:30 PM UTC

   Dear Users, We are currently applying a temporary fix to help mitigate the impact on form submissions and syncs. We are continuing to work on identifying the root cause and will share another update as soon as we have more information. Thank you for your patience.

7. monitoring Jul 13, 2026, 04:10 PM UTC

   Dear Users, With the fixes applied so far, we have seen some improvement, but the issue has not been fully resolved. We are continuing to actively work on this and will share another update as soon as we have more information. Thank you for your patience.

8. monitoring Jul 13, 2026, 05:40 PM UTC

   Dear Users, Performance and normal system function is Operational. We apologize for the inconvenience and thank you for your patience as we worked to resolve the issue.

9. resolved Jul 13, 2026, 05:45 PM UTC

   Officially marking the incident as resolved. All systems are fully functional.