CommCare HQ incident

Degraded performance affecting Form Builder

Resolved after 33 minutes, affecting Form Builder and Form Builder, on January 15, 2026.

resolved Jan 15, 2026, 10:09 AM UTC

Dear Users, The issue causing the Expression Editor to appear blank in the Form Builder has now been fully resolved. Thank you for your patience while our team investigated and fixed the problem. We apologize for any disruption this may have caused. If you have any questions or continue to experience issues, please reach out to us at [email protected].

Started
Jan 15, 2026, 09:36 AM UTC
Resolved
Jan 15, 2026, 10:09 AM UTC
Duration
33m
Detected by Pingoru
Jan 15, 2026, 09:36 AM UTC

Affected components

Form BuilderForm Builder

Update timeline

  1. investigating Jan 15, 2026, 09:36 AM UTC

    Dear users, We are investigating an issue where the Expression Editor may appear blank when editing display or validation conditions in the Form Builder. Our team is actively working on a fix and will share updates as they become available.

  2. resolved Jan 15, 2026, 10:09 AM UTC

    Dear Users, The issue causing the Expression Editor to appear blank in the Form Builder has now been fully resolved. Thank you for your patience while our team investigated and fixed the problem. We apologize for any disruption this may have caused. If you have any questions or continue to experience issues, please reach out to us at [email protected].

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